A disk read error occurred Press Crtl+Alt+Delete to reboot
Posted on 2013-05-24
I have a customer that brought me an older HP laptop with the above message. It is as if the drive is unreadable. However, I can connect the drive as an external USB drive via cables and can see all the data. I was even able to image the drive which gives me some belief that there is nothing physical wrong with the drive. I think there is something wrong with the MBR but when I try to boot to an XP CD and go to the Recovery Console it tells me that the disk is unreadable. Just trying to eliminate the laptop itself, I put a different disk in the laptop and it booted up without issue. Anyone got any ideas? I was going to try and boot with Paragon's HD Manager to see if there are utilities that might allow me to repair the MBR.