Solved

A disk read error occurred Press Crtl+Alt+Delete to reboot

Posted on 2013-05-24
8
354 Views
Last Modified: 2013-05-25
I have a customer that brought me an older HP laptop with the above message. It is as if the drive is unreadable. However, I can connect the drive as an external USB drive via cables and can see all the data. I was even able to image the drive which gives me some belief that there is nothing physical wrong with the drive. I think there is something wrong with the MBR but when I try to boot to an XP CD and go to the Recovery Console it tells me that the disk is unreadable. Just trying to eliminate the laptop itself, I put a different disk in the laptop and it booted up without issue. Anyone got any ideas? I was going to try and boot with Paragon's HD Manager to see if there are utilities that might allow me to repair the MBR.
0
Comment
Question by:aahoskins
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 39195770
Test the disk with it's manufacturer's diagnostic tool. You'll find that on the UBCD:

http://ultimatebootcd.com
http://pharry.org/data/ubcd523.iso
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39195786
In addition to the above, the user may have gotten a severe root kit virus which may have caused this.

You said you imaged the drive which means you have backed up all the data previously. Is this so?

Assuming so, delete all the partitions on the problem drive, do a full format to check for drive errors, and then install Windows again.

XP is dead, so make sure any effort is worth it. It may be time for a new computer with a supported operating system.

... Thinkpads_User
0
 
LVL 21

Expert Comment

by:CompProbSolv
ID: 39196090
I have seen bad RAM give such messages.  My assumption is that the code generating the message is incorrectly initiated by RAM errors corrupting it.  Run some sort of memory test (memtest 86+ is my usual one) to eliminate this as a cause.
0
WordPress Tutorial 1: Installation & Setup

WordPress is a very popular option for running your web site and can be used to get your content online quickly for the world to see. This guide will walk you through installing the WordPress server software and the initial setup process.

 

Author Comment

by:aahoskins
ID: 39196778
Thanks for the suggestions. I tested the memory a few days ago and it all tested fine. Retested just for confirmation and all tested fine. Will also perform HP's HDD Self Test through diagnostics.

The odd thing is the disk will boot in another system but it gets the read error I the HP. Last night I place the disk in another system and tried to do a repair. Right at the end of the repair it errors out and I have to press F3 to quite the operation.
0
 
LVL 88

Expert Comment

by:rindi
ID: 39196814
Run the disk manufacturer's diagnostics like I mentioned, and not HP's self tests. Only the manufacturer's diagnostics will give you more or less reliable results.
0
 

Author Comment

by:aahoskins
ID: 39196873
So get this, the system turns off in the middle of the Seagate short diagnostics HDD test. The system is also doing this now after trying to boot to the C drive and sitting idle for a about 5 minutes. Not sure what the heck is going on but it is not good. I am not even sure it is the HDD at this point.
0
 
LVL 88

Accepted Solution

by:
rindi earned 250 total points
ID: 39196902
Run the long test, not the short one.

Also, a system that just shuts down usually means there is overheating. So remove the heatsink from the CPU and clean both surfaces very thoroughly. Also clean out all the dust. Then add a very small drop of thermal transfer paste to the CPU and firmly and properly reattach the CPU. Make sure all the fans run smoothly.
0
 

Author Closing Comment

by:aahoskins
ID: 39197234
Thanks for the advise on overheating. I am going to assume this is the issue and get it confirmed at a local repair shop.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I previously wrote an article addressing the use of UBCD4WIN and SARDU. All are great, but I have always been an advocate of SARDU. Recently it was suggested that I go back and take a look at Easy2Boot in comparison.
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question