Steven Swarts
asked on
Issue with spam engine
G'day guys/girls
I have a client who has reported that his email won't send to a particular person (company).
Now I have gone through the SPF records using the wizard provided by No-IP but he apparently still has issues.
domain name is :
http://cleandrum.com
error is the following:
This is the mail system at host mail.swartsit.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<name<at>industrialpackagi
said: 550 118.88.20.79 is not allowed to send mail from cleandrum.com.
Please see
http://www.openspf.net/Why?scope=mfrom;identity=roger@cleandrum.com;ip=118.88.20.79
(in reply to end of DATA command)
but my spf record clearly states that IP as being able to send. Am I going nuts, or do I not understand SPF records properly??
Thanks in advance
Regards,
Steven Swarts
I have a client who has reported that his email won't send to a particular person (company).
Now I have gone through the SPF records using the wizard provided by No-IP but he apparently still has issues.
domain name is :
http://cleandrum.com
error is the following:
This is the mail system at host mail.swartsit.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<name<at>industrialpackagi
said: 550 118.88.20.79 is not allowed to send mail from cleandrum.com.
Please see
http://www.openspf.net/Why?scope=mfrom;identity=roger@cleandrum.com;ip=118.88.20.79
(in reply to end of DATA command)
but my spf record clearly states that IP as being able to send. Am I going nuts, or do I not understand SPF records properly??
Thanks in advance
Regards,
Steven Swarts
ASKER
Ok I have done that now, but I don't understand why it needs it in the first place.
Originally I had only a spf record of the following:
+ mx Pass Match if IP is one of the MX hosts for given domain name
+ a 118.88.20.78 Pass Match if IP has a DNS 'A' record in given domain
figured that would be fine so why would my server try to send email using the IP 118.88.20.78??
Just for your information:
Debian server 64bit
ISPConfig 3 control panel installed
IP's: 118.88.20.78 and 118.88.20.79
Never had this issue before, now it seems to be an issue? Is that some new anti-spam thing or am I doing something wrong?
Originally I had only a spf record of the following:
+ mx Pass Match if IP is one of the MX hosts for given domain name
+ a 118.88.20.78 Pass Match if IP has a DNS 'A' record in given domain
figured that would be fine so why would my server try to send email using the IP 118.88.20.78??
Just for your information:
Debian server 64bit
ISPConfig 3 control panel installed
IP's: 118.88.20.78 and 118.88.20.79
Never had this issue before, now it seems to be an issue? Is that some new anti-spam thing or am I doing something wrong?
ASKER
Ok I sent on behalf of the user an email to spf-test@openspf.net
This is what came back:
<spf-test@openspf.net>: host mailout02.controlledmail.c
550 5.7.1 <spf-test@openspf.net>: Recipient address rejected: SPF Tests:
Mail-From Result="permerror": Mail From="name<at>cleandrum.co
name="mail.swartsit.com" HELO Result="none" Remote IP="118.88.20.79" (in
reply to RCPT TO command)
Again I don't know where it gets the 118.88.20.79 address from because mail.swartsit.com is set to 118.88.20.78
As part of the system I am running Postfix and Dovecot, but I have no specific bind to either IP. Is it possible that it might be binding to any? or does that not affect it? I just want it to use only one IP to send from. For me Multiple IP's are used for Apache SSL connections.
This is what came back:
<spf-test@openspf.net>: host mailout02.controlledmail.c
550 5.7.1 <spf-test@openspf.net>: Recipient address rejected: SPF Tests:
Mail-From Result="permerror": Mail From="name<at>cleandrum.co
name="mail.swartsit.com" HELO Result="none" Remote IP="118.88.20.79" (in
reply to RCPT TO command)
Again I don't know where it gets the 118.88.20.79 address from because mail.swartsit.com is set to 118.88.20.78
As part of the system I am running Postfix and Dovecot, but I have no specific bind to either IP. Is it possible that it might be binding to any? or does that not affect it? I just want it to use only one IP to send from. For me Multiple IP's are used for Apache SSL connections.
ASKER CERTIFIED SOLUTION
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ASKER
Sorry about the delay but I was away for a week.
Anyway just to clarify:
Virtual Dedicated Server, Debian system, ISPConfig control panel. 2 IP addresses - 20.78 and 20.79
I don't understand how postfix binds to the wrong IP, to my knowledge it never used to. HOw would I go about making it bind only to a singular IP?
In relation to the SPF record I don't want cleandrum.com to be listed as sending from either 20.78 or 20.79 instead I just want 20.78 to be the only IP used for email sending and receiving.
Please excuse my limited understanding, I'm trying to be as forth coming with information so that you can better help me out.
Regards,
Steve
Anyway just to clarify:
Virtual Dedicated Server, Debian system, ISPConfig control panel. 2 IP addresses - 20.78 and 20.79
I don't understand how postfix binds to the wrong IP, to my knowledge it never used to. HOw would I go about making it bind only to a singular IP?
In relation to the SPF record I don't want cleandrum.com to be listed as sending from either 20.78 or 20.79 instead I just want 20.78 to be the only IP used for email sending and receiving.
Please excuse my limited understanding, I'm trying to be as forth coming with information so that you can better help me out.
Regards,
Steve
mx
Pref Hostname IP Address TTL
5 mail.cleandrum.com 118.88.20.78 30 min Blacklist Check SMTP Test
10 mail1.no-ip.com 8.23.224.50 30 min Blacklist Check SMTP Test
15 mail2.no-ip.com 69.65.5.113 30 min Blacklist Check SMTP Test
spf
+ mx Pass Match if IP is one of the MX hosts for given domain name
+ a 118.88.20.78 Pass Match if IP has a DNS 'A' record in given domain
+ a 118.88.20.79 Pass Match if IP has a DNS 'A' record in given domain
Which it doesn't you only have the 1 A record add another one i.e a 118.88.20.79 mail2.cleandrum.com