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Pass-through authentication - XenApp 6.5 RP1 - Receiver 3.4

Posted on 2013-05-25
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Last Modified: 2013-06-05
Hi,

I have a problem with Pass-through authentication on publish desktop.
A Receiver Enterprise v3.4 is installed on XenApp servers 6.5 RP1 for publish applications.
Users are receiving intermittently the following message “The logon method is incompatible with this server. Your logon method has been changed to prompt user”
When the problem appears, SSONSVR.exe doesn't exist in the user session.

Do you have an idea why the SSONSVR don't start?

Thanks in advance
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Question by:SIGMAEXPLOIT
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13 Comments
 
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39196465
We saw this same issue for a client and this fixed it:

http://support.citrix.com/article/CTX118736

I believe it is caused by a memory error that causes it to crash and it was mostly in Windows XP. Microsoft was supposed to release a fix but I don't think they have yet and probably never will.
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Accepted Solution

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SIGMAEXPLOIT earned 0 total points
ID: 39196517
Thanks for you reply,

CTX118736 has helped me to solve a problem of Pass-through with Receiver 3.4 on laptop connected in wireless. But it didn't solve my problem on a published desktop.

I just find a potential issue, the loading time of roaming profile and/or the execution time of the login script is too long (exceeds 120 seconds). The SSO Ticket expires after 2 minutes and causes the closure of SSONSVR process.

The problem is described in http://support.citrix.com/article/CTX131751 and http://support.citrix.com/article/CTX120802.
Register key "ssonticketttl" increases the life of the authentication ticket.
On Windows 2008 R2 the key is in “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Install”
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 39197321
did you tried recreating the user profile? also try to uninstall the client and check
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 39197387
Why do you have Receiver 3.4 installed on the XenApp server itself?!!

Your receiver 3.4 should be installed on your client PCs unless you want one of the users to connect to the XenApp server using the Windows 2008 R2 server as a client!!

Remove the receiver 3.4 from your XenApp server.
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Author Comment

by:SIGMAEXPLOIT
ID: 39197407
Users don’t want directly launch publish applications from their clients (a lot of different terminal).
They want a publish desktop to launch their applications.

Recreat user profile don't solve problem. It appears randomly for a user or another, never the same.
Tomorrow, I try to look why the access times between XenApp servers and file server is so slow at a moment.
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 39197475
Even with a published desktop you will have the citrix receiver on your client side ----- one minute.... Unless you are streaming the applications to your 2008 R2 servers?? Is this true? Otherwise I can't see why you need the receiver installed on the XenApp server.
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Author Comment

by:SIGMAEXPLOIT
ID: 39197482
I’m ok with you, I can put shortcut directly on the published desktop, but some applications not been installed on all servers (because not compatible in the same server) and other applications are installed on XenApp v5 (because not compatible with Windows 2008 R2).

I don't use streaming.
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 39197556
So let me get that straight. Your user will start his published 6.5 desktop, then start IE and go to your XenApp 5 environment web interface and launch the XenApp 5 environment application. So you are trying to have an ICA session tunnelled through another ICA session - double ICA sessions. Is this true?
0
 

Author Comment

by:SIGMAEXPLOIT
ID: 39197579
Not exactly, PNAgent start on the published desktop to show XenApp 6.5 applications (Session Sharing, application start in the same ICA session has desktop) and some XenApp 6.5 and XenApp 5 applications (less used) are on dedicate servers (ICA application on ICA desktop), i know it's not a good solution but i don't have another.
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 39198526
OK, I get it. But, as you said this is not a good solution; add to this that an ICA session through another ICA session is not really recommended. Anyway, certain requirements sometimes necessitate such configurations. But would your users accept to start several published desktops rather than start applications from another server within your desktop session?

Anyhow, did you modify the registry value ssonticketttl? What value then?
0
 

Author Comment

by:SIGMAEXPLOIT
ID: 39199508
Users want to have only one desktop.

I have apply the register key today. I wait 3 days and make a return on the forum.
0
 

Author Comment

by:SIGMAEXPLOIT
ID: 39212470
HI,  

Register key "ssonticketttl" has solved my Pass-through problem.
Now I try to see why logon is long.  Roaming profile take a long time to load.

Thanks
0
 

Author Closing Comment

by:SIGMAEXPLOIT
ID: 39221532
Register key "ssonticketttl" has solved my Pass-through problem.
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