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ACT Pro 2011 - How to access a copied database file?

Dear Experts,

 We have a computer that had the files backed up (Manual Copy & Paste.) to an external drive, and then a new OS was installed (XP to Windows 7).

 All of the data went back flawlessly- Except for ACT..


 When we attempted to open the ACT database file, it opened without any errors, but showed none of the data.

 The only file except for the "Demo" files, was a Remote Database = .RDB

 The initial configuration was there were 2 desktops using act (Both used by the same person). I am positive he never synchronized his data- and that PC has been replaced since then. I'm not sure if the publisher database was stored on that machine or not- But we have the same file backup available on that PC, but it's not currently active.

 I even followed this walkthrough from 2006: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/18002/~/how-to-recover-data-from-a-remote-database-.rdb-file

 The only functions used, were the Calendar, and Contacts. The Calendar is by far the most important to us!


 I am out of ideas, and have to wait until Monday (Or Tuesday- if they are closed for Memorial day.) to contact SAGE support.

 Any help would be greatly appreciated!!
0
techie119
Asked:
techie119
1 Solution
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Was the database backed up by ACT! or any other method?

Unfortunately, you can't copy a SQL database unless you first stop the SQL services
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