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Excel 2013 stops working when opening encrypted files

Posted on 2013-05-26
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Last Modified: 2013-05-29
Hi, and thanks for any guidance

I've installed Office 2013, and for a time, everything was fine.  However, a couple of days ago Excel has failed to open a spreadsheets protected with a password.  I've confirmed the encrypted file can be opened in Excel 2013 on another PC,   I have tested with another spreadsheet, and when it's not password protected, it opens. But when it is password protected, it fails the same way.  I've confirmed Word 2013 can password protect and then open files.

I've repaired and then completely re-installed Office 2013 to no avail.

I don't know how to use the unhandled event below based on the offset.

Any any help would be appreciated.

Thanks!

 

The event viewer listing is:
Log Name:      Application
Source:        Application Error
Date:          5/26/2013 11:19:10 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Mark-PC
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Faulting module name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Exception code: 0xc0000005
Fault offset: 0x0127a4ce
Faulting process id: 0xbb4
Faulting application start time: 0x01ce5a2cbcc8609b
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: fe931e54-c61f-11e2-8330-402cf4bb4b12
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-26T16:19:10.000000000Z" />
    <EventRecordID>53969</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Mark-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4420.1017</Data>
    <Data>50673286</Data>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4420.1017</Data>
    <Data>50673286</Data>
    <Data>c0000005</Data>
    <Data>0127a4ce</Data>
    <Data>bb4</Data>
    <Data>01ce5a2cbcc8609b</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE</Data>
    <Data>fe931e54-c61f-11e2-8330-402cf4bb4b12</Data>
  </EventData>
</Event>
0
Comment
Question by:mlitin
  • 3
  • 2
5 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 39197914
Hello
Try to open excel in safe mode

Start > Run
type > excel.exe /safe
enter

http://office.microsoft.com/en-us/excel-help/about-office-safe-mode-HP003082393.aspx

Still crashes?
0
 

Author Comment

by:mlitin
ID: 39198007
Thanks for this, but Yup.  Still crashes the same way.

I had neglected to mention before that i had ensured it was starting without any add-ons.

I've looked for info on the offset for information, but no dice.

Could it have been as the result of a MS Update?

Thanks again.



Here's the event:

Log Name:      Application
Source:        Application Error
Date:          5/26/2013 1:29:51 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Mark-PC
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Faulting module name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Exception code: 0xc0000005
Fault offset: 0x0127a4ce
Faulting process id: 0x2ca0
Faulting application start time: 0x01ce5a3e9d89e183
Faulting application path: C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE
Faulting module path: C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE
Report Id: 404c46e5-c632-11e2-8330-402cf4bb4b12
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-26T18:29:51.000000000Z" />
    <EventRecordID>54004</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Mark-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4420.1017</Data>
    <Data>50673286</Data>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4420.1017</Data>
    <Data>50673286</Data>
    <Data>c0000005</Data>
    <Data>0127a4ce</Data>
    <Data>2ca0</Data>
    <Data>01ce5a3e9d89e183</Data>
    <Data>C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE</Data>
    <Data>C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE</Data>
    <Data>404c46e5-c632-11e2-8330-402cf4bb4b12</Data>
  </EventData>
</Event>
0
 
LVL 13

Accepted Solution

by:
Alexios earned 500 total points
ID: 39198043
Can you perform a clean startup and work for a while?

More information:
http://support.microsoft.com/kb/929135/en-us
http://support.microsoft.com/kb/331796/en-us

Excel should not crash then.
0
 

Author Closing Comment

by:mlitin
ID: 39202239
Hi Kostasp

Thanks for the great assist.  As is stands, the PC was apparently suffering some addition instability of which I was unaware.   After a clean boot, it still bombed, But not in safe mode.

However, after the next slew of MS Updates, it started to work just fine.  I guess it was discovered that something was broken in the last updates, and was fixed in the following ones.
0
 
LVL 13

Expert Comment

by:Alexios
ID: 39203741
Agreed...

Glad to help!
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