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Samsung Phones can't access corporate Intranet sites

Posted on 2013-05-26
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Last Modified: 2013-06-08
We have a few corporate intranet sites running on LAMP in a Hyper-V VM on Windows 2008r2 server.  All of our users can access the sites with the exception of Samsung mobile phones.  Macbooks, Windows laptops, iPads, iPhones all have no trouble.

I've tried using Firefox mobile on these devices to no avail.  It seems Firefox appends a www. and a .com at the end of the address despite my typing http://yajasinet/ into the mobile browser.  The default android browser does not work either.  I've also tried typing the IP address in as http://192.168.xx.xxx/ and it does not work.

The mobile devices are able to access the internet with no problems through our wifi, but for some reason they can't access the intranet.
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Question by:YAJASI
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Expert Comment

by:Haresh Nikumbh
ID: 39198876
Have you tried with Opera browser?
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by:YAJASI
ID: 39200246
I tried with Opera Browser and found the Opera Browser Classic offered the most promising result.  However, I still had no success.  The browser could not resolve the IP address.  When I put in the IPv4 address, the browser shows the correct DNS address http://yajasinet/.  It even shows it was redirected to the home page http://yajasinet/yajasi/ but it shows that it cannot display the page.
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YAJASI earned 0 total points
ID: 39217997
After doing some more testing, I found that Samsung phones do not handle redirects and DNS resolution very well.  Our Intranet set redirects users from http://yajasinet/ to http://yajasinet/yajasi/.  If I type http://yajasinet/ into the phone, I do not get redirected.  If I type http://192.168.xx.xxx/, I get redirected to http://yajasinet/yajasi but get the standard "cannot display this web page error."

Our solution then is to type http://192.168.xx.xxx/yajasi/ so that no DNS resolution has to occur and no redirecting has to occur.  After doing this, all of the links on our intranet site work perfectly.  Fortunately, that is the only redirect we have to worry about on our site.

More background can be found at this link: http://code.google.com/p/android/issues/detail?id=8030.
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Author Closing Comment

by:YAJASI
ID: 39231372
Problem is with Android OS and should be fixed according to the link posted in the answer.  Until then, we have to use this workaround.
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