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Issue with saving data in pdf form

Posted on 2013-05-27
Medium Priority
Last Modified: 2013-05-27
I have a pdf with user-fillable form fields on my website, and there is an extension enabled, such that the completed form can be saved (as long as the user's browser has an adobe plug-in).  This works under Internet Explorer, and it doesn't work under Chrome, which is to be expected.  In fact, if a browser without the Adobe plug-in opens the pdf, a different form appears, which doesn't tell the user that information can be saved.  Now, for the issue:  Under Firefox, the form can be filled out and saved, but the form field data is lost.  Under Safari, the "Save As" dialog appears to work, but the "saved" file is nowhere to be found.  Can you help me address these issues?  The form can be loaded if you navigate to
Question by:ddantes
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LVL 84

Accepted Solution

Dave Baldwin earned 2000 total points
ID: 39198653
You must have a different Firefox than I have (version 21) because mine does not allow the form to be filled in in the browser window.  Internet Explorer uses the Adobe plugin still but Firefox and Chrome have their own viewers and they don't work as well as Adobe Reader.  I think you should have a line at the top of the form recommending that users download the form and fill it out in Adobe Reader.  You will not at this time be able to make it work right in all the browsers.

Author Comment

ID: 39198702
Dave:  Thank you for testing and commenting.  Regarding the line which informs users to download the form, do you know a way to edit the document's information bar?
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39199304
What information bar in what program or browser?

Author Comment

ID: 39199396
Sorry I wasn't specific.  When opened in Adobe Reader, the form has a purple information bar at the top, telling users that form data can be saved.  I can't find a way to edit that, so I inserted text just below it, advising users to fill out the form and print it without trying to save it.  If there is a way to edit the message in that document bar, I would prefer to do that.

Downloading it to their computer and filling it out would be a nice way to go.  It may be a little challenging for the average consumer, because it must be saved with a different file name after it is filled out.  I thought the simplest thing would be to advise them not to bother with saving it.  Computer-savvy users will probably just save it anyway.
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39199401
Thanks for the points.  Because the 'built-in readers' don't have the complete functionality of the original Adobe Reader, the fill-in forms are a bit of a pain right now.

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