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Trend Micro™ OfficeScan™ Server  ,Version 10 Service Pack 1

Posted on 2013-05-27
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Last Modified: 2013-11-22
yesterday was ok.But today i cant open Trendmicro WEB CONSOLE.
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Question by:apollo-13
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8 Comments
 
LVL 17

Accepted Solution

by:
Sikhumbuzo Ntsada earned 2000 total points
ID: 39198658
Have deleted your Temp Files, browsing history and closed then opened the browser? Can you try a different browser and another PC, is the server up?
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Author Comment

by:apollo-13
ID: 39198667
yes deleted and other Browser tested too but still after loginname and password open nicht .
wait and wait but no open
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LVL 17

Assisted Solution

by:Sikhumbuzo Ntsada
Sikhumbuzo Ntsada earned 2000 total points
ID: 39198818
I would restart the Server then test. I think some services are not running on Trend's side.
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Author Comment

by:apollo-13
ID: 39198839
i restarted but no changes ,still cant
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Author Comment

by:apollo-13
ID: 39198847
After Restart the server ,one error comes out
Trend Micro Office scan Database service has error and must be stop
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Author Comment

by:apollo-13
ID: 39198849
error
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Author Comment

by:apollo-13
ID: 39198855
can i erase :c\Trend Micro\OfficeScan\PCCSRV\TEMP files  ?
They are very big
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LVL 17

Assisted Solution

by:Sikhumbuzo Ntsada
Sikhumbuzo Ntsada earned 2000 total points
ID: 39198864
I would suggest you backup your DB first see below steps on how to do that.

http://esupport.trendmicro.com/solution/en-us/0121265.aspx

Then you can remove the files, then restart the service.
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