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outlook prompts for password

Hi,

My system:
-win 8 Pro 64 bit
-outook 2010
 Outook is configured with exchange account via exchange proxy connection.
Everytime, outook is restarted, it prompts for password, although i checked "remember pass"; i also verified the "always prompt for password" option, not to be marked.
Several weeks ago, i had the same outook with the same settings and account, on a Win 7 Ultimate 32 bit and everything was fine; no pass asking.

What can i do to make it stop asking me the pass each time?

Thanks
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braincap
Asked:
braincap
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1 Solution
 
braincapAuthor Commented:
tried both of the above and none works.
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Haresh NikumbhCommented:
user name and password prompting only for 1 user or all ?
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Haresh NikumbhCommented:
Also check it out this

1) close Outlook

2). Go to Control Panel ==> User Accounts ==> Manage your credentials

3) Under Generic Credentials you will see your Outlook Saved Password

4) Delete old password

and verify
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braincapAuthor Commented:
user name and password prompting only for 1 user or all ?  
i only have one user

Also check it out this

1) close Outlook

2). Go to Control Panel ==> User Accounts ==> Manage your credentials

3) Under Generic Credentials you will see your Outlook Saved Password

4) Delete old password

and verify
 

done.no changes.even with PC restart
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Lionel MMSmall Business IT ConsultantCommented:
do a tracert on your domain that you are using for this exchange and tell me where it resolves to
tracert email-domain.com
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braincapAuthor Commented:
ok, i know the name and ip for that. and what after?
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Lionel MMSmall Business IT ConsultantCommented:
I don't know what you mean by "and what after? " I'm trying to make sure that you are getting to the proper place when your outlook id trying to connect. if it is and you have tried all of the above I suggest the following 1) Delete the current Outlook profile and re-create it and see if the problem persists and/or 2) Setup the account on another win8 PC and see if the problem persists.
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braincapAuthor Commented:
Yes, please excuse my english. I meant "what is the next step, after i found the name and ip address?"
My outlook id is reaching the owa address, where it is supposed to.
I will try to recreate the outlook profile, although i'm not so confident about that.
Thank you
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Lionel MMSmall Business IT ConsultantCommented:
We just need to eliminate possibilities. A lot of the suggestions above usually fix the problem but if you tried them all then it may be an issue with your oulook setup and/or your user profile. If you outlook is connecting to the proper exchange server then we need to isolate the issue as much as we can and deleting and recreating the user and/or the outlook profile will tell us whether something in the setups were corrupted or not. Are you using a hosted exchange or is this running on your own servers?
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braincapAuthor Commented:
I recreated the profile, whitout any changes.
I am using a hosted exchange, but I have acces to the certain server.
As i told before, i find it very strange, because i used the same outlook kit and the same exchange account with the same settings, without any problems on a Win 7 for one year.
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Lionel MMSmall Business IT ConsultantCommented:
So when you recreated the new outlook profile were you able to use autodiscovery using only your email address to have outlook auto setup your exchange settings? Or did you have to manually setup your exchange settings? The fact that it once worked may point to an issue on the PC, thus my suggestion that you try setting it up on another PC and see if the problem follows you.
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braincapAuthor Commented:
i set it up manually. i ll see on another win 8
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Lionel MMSmall Business IT ConsultantCommented:
So your autodiscovery is not working then? That can be the cause of these problem--seen that first hand myself--are you using Office385 by any chance--manual will no longer work since Office365 upgrade must be autodiscovery. Other online exchange vendors may be the same since the "upgrade" is a security issue where manual server names will no longer work, so if autodiscovery does not work outlook will not work and will show up as asking for a password.
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braincapAuthor Commented:
No, autodiscovery isn't working. It never did. My computer is not in a domain; it's my PC from home. How could autodiscovery be working in this case. I have a laptop with windows 7 and the same office pack which works perfectly. It was manually configured, as i did with the other one.
Where can i see if i'm using office385?
All i know is that i'm using office 2010.
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braincapAuthor Commented:
I have uninstalled office 2010 and installed office 2013. Now, with Outlook 2013, my previous problem is solved; outlook 2013 remembers my account password.
Still can't say what was the problem, but new version fix it.
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braincapAuthor Commented:
The only solution found by me.
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