Solved

outlook prompts for password

Posted on 2013-05-27
17
278 Views
Last Modified: 2013-06-14
Hi,

My system:
-win 8 Pro 64 bit
-outook 2010
 Outook is configured with exchange account via exchange proxy connection.
Everytime, outook is restarted, it prompts for password, although i checked "remember pass"; i also verified the "always prompt for password" option, not to be marked.
Several weeks ago, i had the same outook with the same settings and account, on a Win 7 Ultimate 32 bit and everything was fine; no pass asking.

What can i do to make it stop asking me the pass each time?

Thanks
0
Comment
Question by:braincap
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 9
  • 5
  • 3
17 Comments
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39199094
0
 

Author Comment

by:braincap
ID: 39199243
tried both of the above and none works.
0
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39199248
user name and password prompting only for 1 user or all ?
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39199251
Also check it out this

1) close Outlook

2). Go to Control Panel ==> User Accounts ==> Manage your credentials

3) Under Generic Credentials you will see your Outlook Saved Password

4) Delete old password

and verify
0
 

Author Comment

by:braincap
ID: 39199280
user name and password prompting only for 1 user or all ?  
i only have one user

Also check it out this

1) close Outlook

2). Go to Control Panel ==> User Accounts ==> Manage your credentials

3) Under Generic Credentials you will see your Outlook Saved Password

4) Delete old password

and verify
 

done.no changes.even with PC restart
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39201240
do a tracert on your domain that you are using for this exchange and tell me where it resolves to
tracert email-domain.com
0
 

Author Comment

by:braincap
ID: 39201304
ok, i know the name and ip for that. and what after?
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39201336
I don't know what you mean by "and what after? " I'm trying to make sure that you are getting to the proper place when your outlook id trying to connect. if it is and you have tried all of the above I suggest the following 1) Delete the current Outlook profile and re-create it and see if the problem persists and/or 2) Setup the account on another win8 PC and see if the problem persists.
0
 

Author Comment

by:braincap
ID: 39201399
Yes, please excuse my english. I meant "what is the next step, after i found the name and ip address?"
My outlook id is reaching the owa address, where it is supposed to.
I will try to recreate the outlook profile, although i'm not so confident about that.
Thank you
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39201764
We just need to eliminate possibilities. A lot of the suggestions above usually fix the problem but if you tried them all then it may be an issue with your oulook setup and/or your user profile. If you outlook is connecting to the proper exchange server then we need to isolate the issue as much as we can and deleting and recreating the user and/or the outlook profile will tell us whether something in the setups were corrupted or not. Are you using a hosted exchange or is this running on your own servers?
0
 

Author Comment

by:braincap
ID: 39204480
I recreated the profile, whitout any changes.
I am using a hosted exchange, but I have acces to the certain server.
As i told before, i find it very strange, because i used the same outlook kit and the same exchange account with the same settings, without any problems on a Win 7 for one year.
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39204862
So when you recreated the new outlook profile were you able to use autodiscovery using only your email address to have outlook auto setup your exchange settings? Or did you have to manually setup your exchange settings? The fact that it once worked may point to an issue on the PC, thus my suggestion that you try setting it up on another PC and see if the problem follows you.
0
 

Author Comment

by:braincap
ID: 39205433
i set it up manually. i ll see on another win 8
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39207352
So your autodiscovery is not working then? That can be the cause of these problem--seen that first hand myself--are you using Office385 by any chance--manual will no longer work since Office365 upgrade must be autodiscovery. Other online exchange vendors may be the same since the "upgrade" is a security issue where manual server names will no longer work, so if autodiscovery does not work outlook will not work and will show up as asking for a password.
0
 

Author Comment

by:braincap
ID: 39232651
No, autodiscovery isn't working. It never did. My computer is not in a domain; it's my PC from home. How could autodiscovery be working in this case. I have a laptop with windows 7 and the same office pack which works perfectly. It was manually configured, as i did with the other one.
Where can i see if i'm using office385?
All i know is that i'm using office 2010.
0
 

Accepted Solution

by:
braincap earned 0 total points
ID: 39233238
I have uninstalled office 2010 and installed office 2013. Now, with Outlook 2013, my previous problem is solved; outlook 2013 remembers my account password.
Still can't say what was the problem, but new version fix it.
0
 

Author Closing Comment

by:braincap
ID: 39247000
The only solution found by me.
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

634 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question