Solved

outlook prompts for password

Posted on 2013-05-27
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272 Views
Last Modified: 2013-06-14
Hi,

My system:
-win 8 Pro 64 bit
-outook 2010
 Outook is configured with exchange account via exchange proxy connection.
Everytime, outook is restarted, it prompts for password, although i checked "remember pass"; i also verified the "always prompt for password" option, not to be marked.
Several weeks ago, i had the same outook with the same settings and account, on a Win 7 Ultimate 32 bit and everything was fine; no pass asking.

What can i do to make it stop asking me the pass each time?

Thanks
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Question by:braincap
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17 Comments
 
LVL 21

Expert Comment

by:Haresh Nikumbh
ID: 39199094
0
 

Author Comment

by:braincap
ID: 39199243
tried both of the above and none works.
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LVL 21

Expert Comment

by:Haresh Nikumbh
ID: 39199248
user name and password prompting only for 1 user or all ?
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LVL 21

Expert Comment

by:Haresh Nikumbh
ID: 39199251
Also check it out this

1) close Outlook

2). Go to Control Panel ==> User Accounts ==> Manage your credentials

3) Under Generic Credentials you will see your Outlook Saved Password

4) Delete old password

and verify
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Author Comment

by:braincap
ID: 39199280
user name and password prompting only for 1 user or all ?  
i only have one user

Also check it out this

1) close Outlook

2). Go to Control Panel ==> User Accounts ==> Manage your credentials

3) Under Generic Credentials you will see your Outlook Saved Password

4) Delete old password

and verify
 

done.no changes.even with PC restart
0
 
LVL 24

Expert Comment

by:lionelmm
ID: 39201240
do a tracert on your domain that you are using for this exchange and tell me where it resolves to
tracert email-domain.com
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Author Comment

by:braincap
ID: 39201304
ok, i know the name and ip for that. and what after?
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LVL 24

Expert Comment

by:lionelmm
ID: 39201336
I don't know what you mean by "and what after? " I'm trying to make sure that you are getting to the proper place when your outlook id trying to connect. if it is and you have tried all of the above I suggest the following 1) Delete the current Outlook profile and re-create it and see if the problem persists and/or 2) Setup the account on another win8 PC and see if the problem persists.
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Author Comment

by:braincap
ID: 39201399
Yes, please excuse my english. I meant "what is the next step, after i found the name and ip address?"
My outlook id is reaching the owa address, where it is supposed to.
I will try to recreate the outlook profile, although i'm not so confident about that.
Thank you
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LVL 24

Expert Comment

by:lionelmm
ID: 39201764
We just need to eliminate possibilities. A lot of the suggestions above usually fix the problem but if you tried them all then it may be an issue with your oulook setup and/or your user profile. If you outlook is connecting to the proper exchange server then we need to isolate the issue as much as we can and deleting and recreating the user and/or the outlook profile will tell us whether something in the setups were corrupted or not. Are you using a hosted exchange or is this running on your own servers?
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Author Comment

by:braincap
ID: 39204480
I recreated the profile, whitout any changes.
I am using a hosted exchange, but I have acces to the certain server.
As i told before, i find it very strange, because i used the same outlook kit and the same exchange account with the same settings, without any problems on a Win 7 for one year.
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LVL 24

Expert Comment

by:lionelmm
ID: 39204862
So when you recreated the new outlook profile were you able to use autodiscovery using only your email address to have outlook auto setup your exchange settings? Or did you have to manually setup your exchange settings? The fact that it once worked may point to an issue on the PC, thus my suggestion that you try setting it up on another PC and see if the problem follows you.
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Author Comment

by:braincap
ID: 39205433
i set it up manually. i ll see on another win 8
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Expert Comment

by:lionelmm
ID: 39207352
So your autodiscovery is not working then? That can be the cause of these problem--seen that first hand myself--are you using Office385 by any chance--manual will no longer work since Office365 upgrade must be autodiscovery. Other online exchange vendors may be the same since the "upgrade" is a security issue where manual server names will no longer work, so if autodiscovery does not work outlook will not work and will show up as asking for a password.
0
 

Author Comment

by:braincap
ID: 39232651
No, autodiscovery isn't working. It never did. My computer is not in a domain; it's my PC from home. How could autodiscovery be working in this case. I have a laptop with windows 7 and the same office pack which works perfectly. It was manually configured, as i did with the other one.
Where can i see if i'm using office385?
All i know is that i'm using office 2010.
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Accepted Solution

by:
braincap earned 0 total points
ID: 39233238
I have uninstalled office 2010 and installed office 2013. Now, with Outlook 2013, my previous problem is solved; outlook 2013 remembers my account password.
Still can't say what was the problem, but new version fix it.
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Author Closing Comment

by:braincap
ID: 39247000
The only solution found by me.
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