cannot add printers in win7 error 0x00000002

Posted on 2013-05-27
Medium Priority
Last Modified: 2013-06-01
i cannot add or remove printers in win7. i get an 0x00000002 when tring to add a printer. i try to remove an old printer and it will come back the next time i look at devices and printers.
Question by:mdsmith52
LVL 30

Expert Comment

by:Randy Downs
ID: 39199166
Maybe something like this?


Have tried restarting the Print Spooler service?


 Windows 7 we introduced Asynchronus RPC which speeds up communcation to a Windows 2008/2008 R2 Server. Windows Server 2003 doesn't support this new protocol and when Windows 7 trys to communicate using Async RPC, this is most like causing the temporary loss of communcation.

The result is the blank driver tab and port tab.

The work around is to disable Async RPC by adding the following registry key on the Windows 7/Vista clients:

HKLM\Software\Policies\Microsoft\Windows NT\Printers\EnabledProtocols
Data: 6

Expert Comment

ID: 39199181
I had the same issue, all I had to do was (after I had already tried to delete and re-add from Devices and Printers) was stop the Printer Spooler service and restart it. then I was able to add the printer again.

Author Comment

ID: 39199184
i have restarted the spooler service
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LVL 22

Accepted Solution

Haresh Nikumbh earned 1500 total points
ID: 39199259
Download fixit tool which will fix Print spooler service errors


Author Comment

ID: 39201303
i have tried a microsoft fixit utility. i will try this one

Author Closing Comment

ID: 39213096
it did not fix the problem customer is buying a new system

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