cannot add printers in win7 error 0x00000002

i cannot add or remove printers in win7. i get an 0x00000002 when tring to add a printer. i try to remove an old printer and it will come back the next time i look at devices and printers.
mdsmith52Asked:
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
Download fixit tool which will fix Print spooler service errors

http://support.microsoft.com/kb/2793718
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Randy DownsOWNERCommented:
Maybe something like this?

http://www.sevenforums.com/network-sharing/255244-cannot-add-network-printer-error-0x00000002.html

Have tried restarting the Print Spooler service?

...

 Windows 7 we introduced Asynchronus RPC which speeds up communcation to a Windows 2008/2008 R2 Server. Windows Server 2003 doesn't support this new protocol and when Windows 7 trys to communicate using Async RPC, this is most like causing the temporary loss of communcation.

The result is the blank driver tab and port tab.

The work around is to disable Async RPC by adding the following registry key on the Windows 7/Vista clients:

HKLM\Software\Policies\Microsoft\Windows NT\Printers\EnabledProtocols
Type: DWORD
Data: 6
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engmgsCommented:
I had the same issue, all I had to do was (after I had already tried to delete and re-add from Devices and Printers) was stop the Printer Spooler service and restart it. then I was able to add the printer again.
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mdsmith52Author Commented:
i have restarted the spooler service
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mdsmith52Author Commented:
i have tried a microsoft fixit utility. i will try this one
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mdsmith52Author Commented:
it did not fix the problem customer is buying a new system
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