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exchange 2003 is down

Posted on 2013-05-28
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Last Modified: 2013-06-04
HI,

The hard drive with the transcactions log files has failed and the exchange services will not run.

I still have the drive where the exhange data is.

server 2003 running exchnage 2003, AD, DNS

The 2 drives that went down is on a RAID 5 and is where our data is stored and the log files for exchange.

I do have a backup, could i restore the log file to a different location

Pleae help

thanks
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Question by:MARKWILKY
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Author Comment

by:MARKWILKY
ID: 39200883
it would appear we have also lost the Exchange\priv1.stm database as this was on the drive that failed and also the public store.

I do have these on backup but i would have to restore to a different drive. If i restore can i just change the path in ESM to the new location and retarted the services.

any other ideas please
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Expert Comment

by:Deepu Chowdary
ID: 39200976
Hello MARKWILKY,

Restore the missing files and change the paths of databases & logfile path to restored location.

http://support.microsoft.com/kb/821915
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Author Comment

by:MARKWILKY
ID: 39201463
i have a major issue now as the backup doesn't have the  Exchange\priv1.stm  or public folder ( which doesn't have any data in anyway)  but i do have the log files.....

I do have an image form 6 months ago with these files on, can i use these and if so will this corrupt recent exchange data.
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Author Comment

by:MARKWILKY
ID: 39202053
can anybody help please .......

i could create a new stm file but i would lose some data. what data will i lose?

If a user is using outlook on Terminal server and also has an iphone using imap. if they open an email on the iphone first before in outlook will that email be in the stm database....

Are all attachments saved in the stm database?

I am trying to work out what potential data lose there will be.

The EDB file is 37Gb and i think the STM was about 15GB, if it just attachment then i can cope with that....

If i do create new STM file, will the users still be able to access the emails and attachments form there ost file or will that be updated and will lose the data.

TO re cap - Server 2003 running exchange 2003  

Drive down in server which had the STM database file on
NO recent backup
Got EDB file and Log files
Got an image of the server form 6 months ago
Exchange services running apart from information store

Please can someone advised beat course of action

Thanks
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LVL 12

Expert Comment

by:Deepu Chowdary
ID: 39202768
If you create a new.stm file you will  lose some data , which CAN be recovered.

Creating a new .STM file will recover data to the extent of the pointers from EDB file.
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Author Comment

by:MARKWILKY
ID: 39202844
so  i'm guessing i have no other option but to create to new stm file and see what data is lost

i will run now and update later...

thanks
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Author Comment

by:MARKWILKY
ID: 39204145
I ran the eseutil /p /createstm command which completed but i still cant start the information store service.

When i look at the database properties for the stm file it is still pointing to the drive that failed and when i try to point to newly created file, it says the file already exists

The transaction logs are still pointing to the fialed drive but i changed this to a different folder on another drive

I restarted all exchange services but still no joy  

How do i get the exchange back working

DO i run the eseutil /D and then the Isinteg in -fix -test alltests mode and try to start inofrmation store agian
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Accepted Solution

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Deepu Chowdary earned 500 total points
ID: 39204310
Remove STM file from new location manually and the try to point from OLD to NEW location (through ESM).

If u are able to move, then to make sure that DB is healthy, u can run /d which should be followed by ISINTEG.
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Author Closing Comment

by:MARKWILKY
ID: 39220211
It didn't resolve my problem but put me on the right track to fix, i had to edit the database location form somewhere else but cant remember where
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