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MFD not transfering files to 1 PC on a network

Posted on 2013-05-28
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Last Modified: 2013-06-06
Heyas,

I have multifunction device which includes a printer, scanner and fax running on Windows 7 LAN their is no domain (workgroup) and no central server. The computers in the LAN are connected by a Netcomm switch and the address are statically assigned.  The users all have their individual username/passwords to login into each individual system with one universal administrator user for every machine, 7 in total. The MFD is configured via scanning profiles to send files generated from scanned documents to specific network locations for example: \\pc1\scannedocuments.  This works for all the computers except one troubleshooting so far:

- Turned off Firewall, Antivirus.
- Checked network profile: Set to Work and Protected share is turned off and file sharing is turned on and network discovery is turned on.
- Tested whether I could navigate to affect pc's folder location from other pcs in the network.
- Unplugged network cable and replugged it.
- Check the folder was shared with full permissions.
- Recreated the profile on the scanner.
- Restarted the PC and scanner.
- Checked the affected PC can ping the scanner.  

Computer name on the PC has no spaces in it.

Any other ideas because I am out.

Thank you.
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Question by:Zack
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Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39201236
The MFD is configured via scanning profiles to send files generated from scanned documents to specific network locations for example: \\pc1\scannedocuments. This works for all the computers except one
Please clarify the problem further...the problem is that:

(1) The MFD is not creating files in the location (\\pc7\scanneddocs or whatever)

or

(2) One of the computers (pc7 or whatever) is unable to access the docs that the MFD *is* placing in its location (\\pc7\scanneddocs or whatever)

Regards, Joe
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by:MHMAdmins
ID: 39201241
When you enter the credentials are you doing PC Name\username? Also another thing you may want to check is not only the share permisisons but the ntfs permissions on the share as well, you may have to give the specified user account either modify or full access for it to work.
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Author Comment

by:Zack
ID: 39201430
Hi Joe,

(1) The MFD is not creating files in the location (\\pc7\scanneddocs or whatever)

- That is what isn't occuring.

Hi MHMAdmins

- Checked NTFS permissions all good.
- Tried credentials pc name/username no fix.

Any other ideas?
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by:MHMAdmins
MHMAdmins earned 2000 total points
ID: 39201436
Try to take that computer off of the "Homegroup" and then try to re-add it, also when you are setting the path try using the ip address instead of the FQDN name of the pc and see if that might work.
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Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39201460
I'm not saying this is the permanent solution, but as a troubleshooting step, try creating a new user account and see if that works. Regards, Joe
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Accepted Solution

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Zack earned 0 total points
ID: 39213043
Hi Joe,

I worked it finally worked it out yesterday rebuilding the tcp/ip stack fixed the issue.

Thank you.
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Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39213125
Glad to hear it's fixed. Regards, Joe
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Author Closing Comment

by:Zack
ID: 39224976
Thank you for your assistance.
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Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39225484
You're welcome. And thanks to you for letting us know the solution. Cheers, Joe
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