Windows 7 Fax and Scan becomes unresponsive when selecting FAX preview
Posted on 2013-05-28
Hi there experts,
I have a couple of Windows 7 Pro (64-Bit) pilot machines introduced to a client site. The problem I'm facing is when previewing a fax with a cover page selected (from Windows Fax and Scan) the application will stop responding and sit there with a status of "Printing fax for generating preview". However after approximately 10 minutes the fax preview does eventually appear.
The actions I perform are as follows; Launch 'Windows Fax and Scan' / ensure I see 'All fax accounts are accessible' in the status bar / New Fax / Select 'Cover Page' e.g. 'urgent' / enter fax number ('To:') / enter subject / enter Cover page notes and finally click on the 'Preview' button where I then experience the long delay.
The current environment consists of SBS 2008 (configured with the fax service) with Windows XP clients. The XP clients have been working fine. The pilot Windows 7 PC's are running on DELL Precision T1600 workstations with 8GB RAM, 3.4Ghz processor, 250GB SSD hard disks and have only the Win 7 OS running on them (fully patched) i.e. no other applications installed including anti virus software.
Please note I have tried both Win 7 clients with IE8 and IE9 (with IE9 hotfix KB2647169 applied) and experience the same 10 minute unresponsive behaviour. Both sending and receiving faxes are fine, it's just the fax preview that's causing the issue.
It appears the cover pages are being called from the SBS server and focus may be needed on that side?
Any help here will be much appreciated.