Gmail not syncing in outlook 2013

I have a user who has her gmail account running under outlook 2013 using imap. The initial setup went fine but shortly after no email is coming in and a send\receive process takes forever. Is there a setting I need to change to make this behavior go away?
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jerseysamConnect With a Mentor Commented:
Make sure she is looking at the Gmail.imap folder in outlook and not just in Inbox
You could try:

Think you will find though with OUtlook 2013 and Gmail it will always be slow.
MapleLifeAuthor Commented:
That might help for slowness but what about nothing at all?
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