Solved

SQL Datediff function returning minimum value of 1

Posted on 2013-05-28
2
583 Views
Last Modified: 2013-05-28
So I am tracking the average number of days our troublecall tickets are open. Now with the following code i can get close, but my problem that I found is that if a ticket is opened and closed on the same day the Datediff function counts it as 0 days open instead of 1. Is there a better function to use or is there a way to have datediff fulfill the job I need it to do?

Here is the code:

SELECT      DATEPART(iso_week,Closed)as 'ISO Week'
      , AVG(Datediff(DAY,Created,Closed))as 'Avg days to Close'       
      , COUNT(closed)as Closed
FROM TSL
WHERE Priority < 7 and Closed > GETDATE()-273
GROUP BY YEAR(CLOSED), DATEPART(iso_week,Closed)
ORDER BY YEAR(CLOSED), DATEPART(iso_week,Closed)
0
Comment
Question by:NCSA SCADA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 22

Accepted Solution

by:
Thomasian earned 500 total points
ID: 39201891
, AVG(CASE WHEN Datediff(DAY,Created,Closed)=0 THEN 1 ELSE Datediff(DAY,Created,Closed) END)as 'Avg days to Close'
0
 

Author Closing Comment

by:NCSA SCADA
ID: 39202002
Thanks for the quick response. that makes total sense now that i see the code. you saved me alot of time
0

Featured Post

[Webinar] How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Long way back, we had to take help from third party tools in order to encrypt and decrypt data.  Gradually Microsoft understood the need for this feature and started to implement it by building functionality into SQL Server. Finally, with SQL 2008, …
Hi all, It is important and often overlooked to understand “Database properties”. Often we see questions about "log files" or "where is the database" and one of the easiest ways to get general information about your database is to use “Database p…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

631 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question