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SQL Datediff function returning minimum value of 1

Posted on 2013-05-28
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Last Modified: 2013-05-28
So I am tracking the average number of days our troublecall tickets are open. Now with the following code i can get close, but my problem that I found is that if a ticket is opened and closed on the same day the Datediff function counts it as 0 days open instead of 1. Is there a better function to use or is there a way to have datediff fulfill the job I need it to do?

Here is the code:

SELECT      DATEPART(iso_week,Closed)as 'ISO Week'
      , AVG(Datediff(DAY,Created,Closed))as 'Avg days to Close'       
      , COUNT(closed)as Closed
FROM TSL
WHERE Priority < 7 and Closed > GETDATE()-273
GROUP BY YEAR(CLOSED), DATEPART(iso_week,Closed)
ORDER BY YEAR(CLOSED), DATEPART(iso_week,Closed)
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Question by:NCSA SCADA
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2 Comments
 
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Accepted Solution

by:
Thomasian earned 2000 total points
ID: 39201891
, AVG(CASE WHEN Datediff(DAY,Created,Closed)=0 THEN 1 ELSE Datediff(DAY,Created,Closed) END)as 'Avg days to Close'
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Author Closing Comment

by:NCSA SCADA
ID: 39202002
Thanks for the quick response. that makes total sense now that i see the code. you saved me alot of time
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