For the past couple of months, a couple of individuals in my office have been complaining about performance issues when it comes to using vmview and pcoip. This morning I was notified of yet another instance where the session went to a black screen and disconnected. In googling this, I've analyzed the log files and used the PCOIP Log Viewer and have not observed any spikes in bandwidth or latency issues. This same group of people explains that they do not have this issue when the work from home (making me believe that it's purely a network issue). Their view template has been tweaked to allow 4 Gb's of ram which solved some of the issue, but not all of it. I do not observe these issues; however, I'm in a different part of the building. Does anyone have any suggestions on how to begin diagnosing this? How can I determine if it's more of a bandwidth problem with hardware or not? Any help would be great.