HP DesignJet 500 Sounds

Hello all,
I work very little on these units so some help would be greatly appreciated.
I have a client that has an HP DesignJet 500 printer.
He states that the issue is that it sounds like a track problem when printing, like metal on metal when the print head moves back and forth.
Am I looking to replace a part or do I need to grease something up or something else.
Will be going to fix this in the morning so any advanced help would be great.
Thanks,
Kelly W.
LVL 6
K_WilkeAsked:
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tailoreddigitalCommented:
Well, it sounds like the problem should be obvious when looking at it.    Usually when printers makes sounds like that, it's through, unless you see something obviously scraping.
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K_WilkeAuthor Commented:
I am just wondering if the drive roller doesn't need to be cleaned?
If so, according to HP you need to use any common household cleaning solution  (water based only).  What would be the best cleaning solution to use?
Thanks,
Kelly W.
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tailoreddigitalCommented:
i use a rubbing alcohol (91%).    I only use a small amount.   It can dry out the roller.

If it's truly metal on metal, that sounds worse than cleaning.  If you don't see any obvious problems, a cleaning couldn't hurt to try.  You really won't know until you see it yourself.   I can't count how many times a client tells me one thing and the symptoms are not really what they said.
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K_WilkeAuthor Commented:
Agree with you on that.
So use rubbing alcohol on the drive rollers?
Thanks,
Kelly W.
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K_WilkeAuthor Commented:
Okay I am deeply confused.
The links provided or for what look to be HP LaserJets.
Everything else I have seen for HP DesignJets say to lubricate the driver roller with any common household cleaning solution that is water based only.
It seems to me rubbing alcohol would not lubricate the driver rollers.
What am I missing?
Thanks,
Kelly W.
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tailoreddigitalCommented:
I misread your question, i apologize.  

I've only worked on two of those printers so i might not be the best advice.   I did run across a couple links that might help,

http://pindelski.org/Photography/2008/02/27/hp-designjet-printer-head-cleaning-and-repair/

http://www.youtube.com/watch?v=PVkA7_z2a_8

http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=us&prodSeriesId=25301

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00748239/c00748239.pdf

http://www.amazon.com/HP-DesignJet-500-Synthetic-Lubricant/dp/B008Y8MRDI

I have spent some time researching your particular printer and it does appear water-based cleaning solution would be best.
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K_WilkeAuthor Commented:
Hello,
Thank you for the information.
My question is what water-based cleaning solution is there that I can get.
Mainly at a supermarket or at Walmart.
Not sure what to use.Thanks,
Kelly W.
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K_WilkeAuthor Commented:
Exactly what I was looking for and it worked like a charm!
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tailoreddigitalCommented:
Glad to hear, thanks for the post back.
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