Solved

HP DesignJet 500 Sounds

Posted on 2013-05-28
11
506 Views
Last Modified: 2013-05-29
Hello all,
I work very little on these units so some help would be greatly appreciated.
I have a client that has an HP DesignJet 500 printer.
He states that the issue is that it sounds like a track problem when printing, like metal on metal when the print head moves back and forth.
Am I looking to replace a part or do I need to grease something up or something else.
Will be going to fix this in the morning so any advanced help would be great.
Thanks,
Kelly W.
0
Comment
Question by:K_Wilke
  • 6
  • 5
11 Comments
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39202416
Well, it sounds like the problem should be obvious when looking at it.    Usually when printers makes sounds like that, it's through, unless you see something obviously scraping.
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 39202428
I am just wondering if the drive roller doesn't need to be cleaned?
If so, according to HP you need to use any common household cleaning solution  (water based only).  What would be the best cleaning solution to use?
Thanks,
Kelly W.
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39202449
i use a rubbing alcohol (91%).    I only use a small amount.   It can dry out the roller.

If it's truly metal on metal, that sounds worse than cleaning.  If you don't see any obvious problems, a cleaning couldn't hurt to try.  You really won't know until you see it yourself.   I can't count how many times a client tells me one thing and the symptoms are not really what they said.
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 39202474
Agree with you on that.
So use rubbing alcohol on the drive rollers?
Thanks,
Kelly W.
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39202479
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 6

Author Comment

by:K_Wilke
ID: 39202501
Okay I am deeply confused.
The links provided or for what look to be HP LaserJets.
Everything else I have seen for HP DesignJets say to lubricate the driver roller with any common household cleaning solution that is water based only.
It seems to me rubbing alcohol would not lubricate the driver rollers.
What am I missing?
Thanks,
Kelly W.
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39203130
I misread your question, i apologize.  

I've only worked on two of those printers so i might not be the best advice.   I did run across a couple links that might help,

http://pindelski.org/Photography/2008/02/27/hp-designjet-printer-head-cleaning-and-repair/

http://www.youtube.com/watch?v=PVkA7_z2a_8

http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=us&prodSeriesId=25301

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00748239/c00748239.pdf

http://www.amazon.com/HP-DesignJet-500-Synthetic-Lubricant/dp/B008Y8MRDI

I have spent some time researching your particular printer and it does appear water-based cleaning solution would be best.
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 39203205
Hello,
Thank you for the information.
My question is what water-based cleaning solution is there that I can get.
Mainly at a supermarket or at Walmart.
Not sure what to use.Thanks,
Kelly W.
0
 
LVL 23

Accepted Solution

by:
tailoreddigital earned 500 total points
ID: 39203232
0
 
LVL 6

Author Closing Comment

by:K_Wilke
ID: 39206424
Exactly what I was looking for and it worked like a charm!
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39206442
Glad to hear, thanks for the post back.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now