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PDF page appears blank in iPad and iPhone

Posted on 2013-05-28
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Last Modified: 2013-05-28
My website has a pdf at https://secure.mauitradewinds.com/TransMan/resform.pdf    This is a two-page document, with page 1 containing instructions, and page 2 containing form fields.  The instruction page was created with the text box tool of Acrobat 9 Standard.  In my iPad and iPhone the first page of the document is blank.  Is there a fix for that?
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Question by:ddantes
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7 Comments
 
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Expert Comment

by:tailoreddigital
ID: 39202485
Check this out,
https://discussions.apple.com/thread/2458221?start=0&tstart=0

There are a couple possible solutions if you read down.   I'd definitely give this a good look
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Author Comment

by:ddantes
ID: 39202651
Thank you.  In that thread, the issue was related to an outdated iOS.  My iPad has iOS 6.1.3 and iPhone 6.1.4, which are the current releases.  It's only the first page, which was created with text boxes, which appears blank.  The second page, with form fields and "typewriter" text, appears normal.   The other solution, relating to saving the image in a different format, may not be helpful for visitors to my website.  I'd like this page to load normally in desktop, notebook and mobile browsers without the user needing to make any adjustments.
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Author Comment

by:ddantes
ID: 39202864
Installing Adobe Reader on my iPad has rendered the contents of the first page visible.  Form fields are also fillable.  But a link to an external URL doesn't work.  I guess that's good progress anyhow.
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LVL 23

Expert Comment

by:tailoreddigital
ID: 39203247
This thread goes into the link issue,  the first 3/4 of the ideas go nowhere but the overall idea seems to think that a particular reader wasn't allowing the links.   Could you try a different reader?

http://www.educatorstechnology.com/2012/10/7-awesome-pdf-apps-for-your-ipad.html
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Author Comment

by:ddantes
ID: 39203264
Thank you.  To put this question in perspective (which I should have done initially), whether or not my iPhone and iPad can see pdf content and navigate its links is not so important, except for testing purposes.  What is important is whether the general public, with mobile devices, can read my pdf file and use its links.   There is a link to the pdf at the beginning of this question.  I'm curious as to whether you can read the document with a mobile device?
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Accepted Solution

by:
tailoreddigital earned 250 total points
ID: 39203281
All you can really do is to make it compatible with the most common devices.

I only have my iphone 5 (adobe reader) here and a computer (Win7 x64).

It loads on both but the "this box" doesn't load anything on my phone, on the computer it works fine.
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Author Comment

by:ddantes
ID: 39203333
Fair enough.  Thanks for testing and comments.
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