PDF page appears blank in iPad and iPhone

Posted on 2013-05-28
Last Modified: 2013-05-28
My website has a pdf at    This is a two-page document, with page 1 containing instructions, and page 2 containing form fields.  The instruction page was created with the text box tool of Acrobat 9 Standard.  In my iPad and iPhone the first page of the document is blank.  Is there a fix for that?
Question by:ddantes
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 23

Expert Comment

ID: 39202485
Check this out,

There are a couple possible solutions if you read down.   I'd definitely give this a good look

Author Comment

ID: 39202651
Thank you.  In that thread, the issue was related to an outdated iOS.  My iPad has iOS 6.1.3 and iPhone 6.1.4, which are the current releases.  It's only the first page, which was created with text boxes, which appears blank.  The second page, with form fields and "typewriter" text, appears normal.   The other solution, relating to saving the image in a different format, may not be helpful for visitors to my website.  I'd like this page to load normally in desktop, notebook and mobile browsers without the user needing to make any adjustments.

Author Comment

ID: 39202864
Installing Adobe Reader on my iPad has rendered the contents of the first page visible.  Form fields are also fillable.  But a link to an external URL doesn't work.  I guess that's good progress anyhow.
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

LVL 23

Expert Comment

ID: 39203247
This thread goes into the link issue,  the first 3/4 of the ideas go nowhere but the overall idea seems to think that a particular reader wasn't allowing the links.   Could you try a different reader?

Author Comment

ID: 39203264
Thank you.  To put this question in perspective (which I should have done initially), whether or not my iPhone and iPad can see pdf content and navigate its links is not so important, except for testing purposes.  What is important is whether the general public, with mobile devices, can read my pdf file and use its links.   There is a link to the pdf at the beginning of this question.  I'm curious as to whether you can read the document with a mobile device?
LVL 23

Accepted Solution

tailoreddigital earned 250 total points
ID: 39203281
All you can really do is to make it compatible with the most common devices.

I only have my iphone 5 (adobe reader) here and a computer (Win7 x64).

It loads on both but the "this box" doesn't load anything on my phone, on the computer it works fine.

Author Comment

ID: 39203333
Fair enough.  Thanks for testing and comments.

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Unable to print PDF document on Mac laptop 6 91
Reverse Proxy problem 3 36
phpmyadmin memory error 55 95
use .htaccess to re-write URL 3 24
PDF files have been in the limelight due to its unmatched features.  Personal documents, emails, business reports and eBooks are all converted into PDF files owing to peerless features provided by it. Adding watermark to a PDF file is a method to se…
Inserting page numbers in Portable Document Files not only enhances manageability but also makes them look professional. With numbered pages, the file appears more organized and it becomes easier to search for a particular page. The size and the vol…
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question