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Cannot install driver for HP1342nw on Windows 7

I am having problems installing and getting the 64bit printer driver I downloaded from HP's website for the HP 1342nw printer. When I install it, the printer shows up as HP Color LaserJet CM2320 MFP Series. The first couple of test prints will print fine then the print dialogue box will hang until I terminate the dialog box and restart the printer.

Does anyone have any suggestions?
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mail2clk
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mail2clk
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1 Solution
 
smckeown777Commented:
What's a HP 1342NW? There's no such printer...

Show us the link you used to get the driver as well thanks...
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smckeown777Commented:
Cool, that's the correct driver for the printer

How did you install it exactly?
Right click the existing printer - Printer properties
Go into Advanced tab
Click the New Driver button
Browse to the driver folder and it should install

Did you install the other driver at any previous point?

Note that driver is a Universal driver - so you have to make sure to select the model from the list as it works for a number of printers...possibly that's where you went wrong
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Joe Winograd, Fellow&MVEDeveloperCommented:
Are you sure that the model number is 1342nw? When I search for that at the HP drivers site, it doesn't show up. There's a 1022nw and a 1320nw, but not a 1342nw. Please check to make sure you have the right model number. It's no surprise that the driver for the CM2320 MFP Series is not working on your printer. Regards, Joe
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Joe Winograd, Fellow&MVEDeveloperCommented:
Sorry...our messages crossed while I was researching on the HP site. The correct file for 64-bit W7 is [upd-pcl5-x64-5.5.0.12834.exe], available at:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=410630&prodTypeId=18972&prodSeriesId=410622&swLang=8&taskId=135&swEnvOID=4063

It's an EXE install file. What happens when you download and run it?
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mail2clkAuthor Commented:
When I install it, I setup the printer to connect to 10.1.100.12 and specify that there is a HP JetDirect interface and then the HP Universal Driver and HP Universal Driver 5.5 appears. If I choose either the printer is installed as  a HP Color LaserJet CM2320 MFP Series
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smckeown777Commented:
Do you install it through the wizard it supplies with the driver?

If so try the method I showed above to see if it makes any difference
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smckeown777Commented:
When you browse to that ip does it show the correct printer?

http://10.1.100.12 - what does this show?
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