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Uninstall/Reinstall Mac OSX 10.8.3 Mail [version 6.3 (1503)]

Posted on 2013-05-28
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Last Modified: 2013-06-03
How do I Uninstall/Reinstall Mac OSX 10.8.3 Mail [version 6.3 (1503)]?

Current installation is useless - can't receive mail (OK on iPhone); can't set up mailboxes [errors from Mail Connection Doctor]

As I use Outlook & Squirrel Mail (for my web sites) almost exclusively, losing all Mac Mail is no loss.

After reinstall, I will want to set up jamartn@me.com  and jim_lacey@me.com
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Question by:MARSPATH
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Expert Comment

by:strung
ID: 39202578
Uninstalling and re-installing mail is extremely unlikely to help. You need to click on "show detail" in connection doctor, then re-run it to see what errors are being kicked out.

This is almost certainly a setting problem.
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LVL 53

Expert Comment

by:strung
ID: 39202580
Try turning SSL off in the mail account settings. That is often the problem.
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Author Comment

by:MARSPATH
ID: 39202994
On my iPhone 4s [iOS 6.1.3] I get mail addressed to jamartn@me.com, jamartn@mac.com and jamartn@icloud.com. I do not get any of this mail on my MacMini [OSX 10.8.3]. Mailbox...New Mailbox.. says I have to create mailbox inside "jamartn" in Account "mobileme".

Which I did:

Connection Doctor says:

Mail [version 6.3 (1503)] was able to connect to the internet

smtp.me.com:jamartn

On my iPhone 4s [iOS 6.1.3] I get mail addressed to jamartn@me.com. I do not get this mail on my MacMini [OSX 10.8.3]. Mailbox...New Mailbox.. says I have to create mailbox inside "jamartn" in Account "mobileme".

Which I did:

Connection Doctor says:

Mail [version 6.3 (1503)] was able to connect to the internet

smtp.me.com:jamartn

From the Mail Connection Doctor:

Status [red dot] : iCloud iMAP : Could not connect to this ICloud IMAP server. Check your network connection and that you entered the correct information in the Account Preferences. Also verify if the server supports SSL. If it does not, << [how do I know?] >> deselect the "Use SSL" checkbox << [I did, no difference] >> in the Advanced tab of Account Preferences.

Have sent mail to all .me and .icloud accounts from Outlook - none received.

What next?
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Expert Comment

by:strung
ID: 39203036
Deselect SSL in the account prefs
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Accepted Solution

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strung earned 2000 total points
ID: 39203042
Ignore my last post. SSL is supported.

Make sure your mail settings correspond to these instructions:

http://support.apple.com/kb/ht4864
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