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Make sure that the SBS settings allow large attachements files, the default setting for SBS attachement file size is 10MB try to raise that up, and try again.<br />
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~AG
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Make sure that the SBS settings allow large attachements files, the default setting for SBS attachement file size is 10MB try to raise that up, and try again.

~AG

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Good thought but attachement is only 43kb. Also already have the attachment size increased to 30Mb. &nbsp;When they send a copy invoice via direct mail it comes through but when generated by sage it only gets as far as BT server before it disappears. Am going to switch off spam filter in exchange and see if this makes any difference.
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Good thought but attachement is only 43kb. Also already have the attachment size increased to 30Mb.  When they send a copy invoice via direct mail it comes through but when generated by sage it only gets as far as BT server before it disappears. Am going to switch off spam filter in exchange and see if this makes any difference.

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Ok real issue here. Have email domain at BT email then POP'd to exchange on 2008 sbs using the pop3 connector. &nbsp;Email working ok apart from a few companies. So 1st test. Emailed user to reply and it comes through ok. Test 2 - user creates new email no attachment it came through ok. Test 3 - email generated via sage with PDF attachment reaches BT server and can be viewed using BT Outlook.com web mail but when the pop 3 connector connects it disappears. &nbsp;Never reaches exchange. &nbsp;Ran message tracking on the server and there is no sign of the email. &nbsp;Any ideas... &nbsp;Have switch off AV but made no difference.
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Ok real issue here. Have email domain at BT email then POP'd to exchange on 2008 sbs using the pop3 connector.  Email working ok apart from a few companies. So 1st test. Emailed user to reply and it comes through ok. Test 2 - user creates new email no attachment it came through ok. Test 3 - email generated via sage with PDF attachment reaches BT server and can be viewed using BT Outlook.com web mail but when the pop 3 connector connects it disappears.  Never reaches exchange.  Ran message tracking on the server and there is no sign of the email.  Any ideas...  Have switch off AV but made no difference.

Disappearing email

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.