Solved

Disappearing email

Posted on 2013-05-28
4
351 Views
Last Modified: 2013-06-02
Ok real issue here. Have email domain at BT email then POP'd to exchange on 2008 sbs using the pop3 connector.  Email working ok apart from a few companies. So 1st test. Emailed user to reply and it comes through ok. Test 2 - user creates new email no attachment it came through ok. Test 3 - email generated via sage with PDF attachment reaches BT server and can be viewed using BT Outlook.com web mail but when the pop 3 connector connects it disappears.  Never reaches exchange.  Ran message tracking on the server and there is no sign of the email.  Any ideas...  Have switch off AV but made no difference.
0
Comment
Question by:Cruthin
  • 3
4 Comments
 
LVL 4

Expert Comment

by:Ahmed Hussein
ID: 39202598
Make sure that the SBS settings allow large attachements files, the default setting for SBS attachement file size is 10MB try to raise that up, and try again.

~AG
0
 

Author Comment

by:Cruthin
ID: 39203792
Good thought but attachement is only 43kb. Also already have the attachment size increased to 30Mb.  When they send a copy invoice via direct mail it comes through but when generated by sage it only gets as far as BT server before it disappears. Am going to switch off spam filter in exchange and see if this makes any difference.
0
 

Accepted Solution

by:
Cruthin earned 0 total points
ID: 39203845
Ok have it solved.  Email consisted of only a PDF attachment.  No subject and no contents in the body of the email.  Once I switched off the anti spam email delivered ok.  It was being rejected by the contect filtering as the falling below the SCL of 7 and was automatically rejected.
0
 

Author Closing Comment

by:Cruthin
ID: 39214131
Cos I fixed it.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question