Solved

AutoTask or Connectwise

Posted on 2013-05-28
1
720 Views
Last Modified: 2013-05-29
We are in the process of trailing both AutoTask and Connectwise as our PSA.

Has anyone experience of BOTH platforms and if so which platform did you prefer? We will mainly be using it as a ticketing and time\billing tool but will also use the CRM and Sales elements in time.

We are also looking at n-able and labtech as our RMM and are most likely going to go with Labtech. Both platforms will integrate with most RMMs and create service tickets for us automatically which is also what we require.

Thanks
0
Comment
Question by:ANScrew
1 Comment
 
LVL 15

Accepted Solution

by:
Skyler Kincaid earned 500 total points
ID: 39203498
We have only used ConnectWise and Labtech for the last few years. We just did a trial of N-Able though. We also got sales pitches from all the major RMMs.

What I can tell you for sure. Labtech is cheaper and much better than N-Able. N-Able is confined to a web browser and the way it functions on the client side is not as clean as Labtech.

ConnectWise also purchases Labtech so the integration is going to only get better between the two. I can answer other questions but if you are going to go with Labtech and Connectwise is the way to go.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Big data transfers via information superhighways require special attention and protection. Learn more about the IT-regulations of the country where your server is located. Analyze cloud providers and their encryption systems for safe data transit. S…
When speed and performance are vital to revenue, companies must have complete confidence in their cloud environment.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question