Solved

AutoTask or Connectwise

Posted on 2013-05-28
1
695 Views
Last Modified: 2013-05-29
We are in the process of trailing both AutoTask and Connectwise as our PSA.

Has anyone experience of BOTH platforms and if so which platform did you prefer? We will mainly be using it as a ticketing and time\billing tool but will also use the CRM and Sales elements in time.

We are also looking at n-able and labtech as our RMM and are most likely going to go with Labtech. Both platforms will integrate with most RMMs and create service tickets for us automatically which is also what we require.

Thanks
0
Comment
Question by:ANScrew
1 Comment
 
LVL 15

Accepted Solution

by:
Skyler Kincaid earned 500 total points
ID: 39203498
We have only used ConnectWise and Labtech for the last few years. We just did a trial of N-Able though. We also got sales pitches from all the major RMMs.

What I can tell you for sure. Labtech is cheaper and much better than N-Able. N-Able is confined to a web browser and the way it functions on the client side is not as clean as Labtech.

ConnectWise also purchases Labtech so the integration is going to only get better between the two. I can answer other questions but if you are going to go with Labtech and Connectwise is the way to go.
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Suggested Solutions

Is your computer hacked? learn how to detect and delete malware in your PC
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now