• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 898
  • Last Modified:

FORCE UNINSTALL OF IE 10

Hi,  does anyone know how to force an uninstall of IE10.   ThAT IS, it is  not in the list of updates so it can not be uninstalled that way.   Is there a set of commands that could be used at the CMD Prompt to force an uninstall of IE 10.  The operating environment is WIN 7.  Thank you,   Clarke
0
CLARKESR
Asked:
CLARKESR
  • 11
  • 10
  • 7
  • +1
2 Solutions
 
aadihCommented:
Use an uninstaller program that can "force uninstall" a program:

(1) Revo Uninstaller Pro (not free).

(2) Wise Progrm Uninstaller (free).
0
 
arnoldCommented:
Presumably t is causing you trouble, trying to uninstall may lead to more trouble rather than solving any.
See whether compatibility view resolves the issues for the site you are having issues with.

Depending n how software is deployed to your workstations, a reinstall or a restore to a point in tie prior to the installation might be considered, but note windows 7 with the restore may loose access to the domain trust and will need to be rejoined.( make sure you have access to a local admin that works on the system before trying the restore).
0
 
CLARKESRAuthor Commented:
Thanks for getting back to me.  I have already tried Revo and Wise uninstallers.  In the force mode it appears that they have taken IE 10 out.  However, if I then try to install IE10 or IE 9 it fails with a message that install has stopped because a newer version is already installed.  If i try to install IE10 using Windows Update it fails with a 9C48 error message.  If I try to run IE it simply presents a white screen with IE not responding message at the top.
0
Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

 
aadihCommented:
You can use Microsoft Fix It for Windows Update.

Or you could remove update softwares from the Windows directory (software distribution) manually.  Run CCleaner. Restart. And let Windows Update install it again.
0
 
arnoldCommented:
Get chrome or firefox
FTP FTP.mozilla.org
0
 
CLARKESRAuthor Commented:
Microsoft Fix-it said it fixed errors, but did not resolve the above situation.  Ccleaner did not solve the problem either.   Yes, I have been using Firefox and Chrome and actually I prefer Firefox to IE.  but, it would be nice to be able to use IE if I wanted to.
0
 
arnoldCommented:
There is the MS unnstall tool which is no longer supported.
http://www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html

Since your system is near "worse" than before you could try using the above to remove all IE references.
0
 
nobusCommented:
do a system restore to the IE9 era
0
 
CLARKESRAuthor Commented:
I tried the MS uninstall.  It also looked like it removed IE, but when I tried to install IE I got the same old error message - can not install because newer version of IE is already installed.  The restore points are either gone or do not work.  Everything else on my desktop is running AOK.  I have also seen many references to my same problem when I searched the web, but no solutions.  I would rather just live with Firefox than do a new clean WIN 7 install and then have the hassle of reinstalling all my applications especially the licensed ones.   This all started because I forgot to turn off the auto update one weekend and good old windows did its update magic.
0
 
arnoldCommented:
Just reinstall ie10.
IE updates are optional given you have to agree to updated license.
Use process explorer from sysinternals.com technet.microsoft.com/sysinternals

Capture what the installer checks and when it fails see whether that items is a file/registry entry.

Not sure whether the various IE installers can be run from command line with /? T see whether they have an option to ignore newer version check or force install option.
0
 
CLARKESRAuthor Commented:
Hi, thanks for the new input.  I have tried installing IE10 with download version from Microsoft.  However, it quits with message, can not proceed - new version of IE already installed.  I tried sysinternals, but I am not sure how to use it for this problem.   I did use the system information tool and it told me that IE 9 is installed and no mention of IE10,
0
 
arnoldCommented:
Use the uninstall tool and see whether it reflects an IE 9 entry.

The issue is that it is unclear to me.
Using process explorer/monitor you can set the filtering to only the IE10/9 application
This way when it runs, the filter will only reflect what this application is doing. File system lookups, registry lookups. this way when it exists, looking through the results may tell you where the version check looks and what it received.  one opition is to change the data in the lookup to a lower version or delete the key entirely after export (so you can revert to the current state).
It might be looking in c:\program files\internet explorer and seeing a file there renaming this directory and program files (x86)\internet explorer if 64 bit system.  May help.



The registry is a more risky....

Look at the appwiz.cpl (programs management) see whether you can trigger the removal/reinstall of features such as IE there.
It may let you repair it from there to the IE9 if you are lucky or IE10.

Getting an updated IE10 version if available from MS (includes all the patches)

IE is highly intertwined into the OS and this is what the difficulty is.
do you have within c:\windows\ie9 or c:\windows\ie10 and a set of ie9updates and similar to ie10?

Look whether the programs control pannel, has updaes for IE9,10 in the list.
Those might be the remnants that the installer detects and bails out.
0
 
nobusCommented:
system restore seems a quick, and easy solution in your case..
0
 
arnoldCommented:
He mentioned that there are no adequate restore points to resolve this issue.
http:#a39204240 third sentence in.
0
 
nobusCommented:
you're correct arnold - i missed that part
but he also said - just after that :  Everything else on my desktop is running AOK - which is clearly wrong, since restore does not work
maybe best to run SFC : http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
0
 
CLARKESRAuthor Commented:
Sorry if my wording led to some confusion.  Yes, my PC except for the IE10 problem is working AOK.   That is, restore is working if I use a recent point.  However, these are after the IE10 problem began.  I do not have a valid restore point prior to the IE10 problem.
0
 
CLARKESRAuthor Commented:
I have used SFC, it did not solve this problem.  I also used all of the Microsoft-fix-its.
0
 
CLARKESRAuthor Commented:
Using the control panel there is not an update for IE9.  There is an update for IE10.  However, when I try to install it I get error code 9C48.   Now this was strange, the original update of IE10 which started the problem said it completed successfully and disappeared from the available updates list.  it did not however show in the updates installed list which, meant I could not delete it that way.  Then, after about two weeks the update for IE10 re-appeared on the optional updates list.  When I tried to install it I got the 9c48 error which still exists to today.  As i said earlier if I try a clean install of IE10 using current download from Microsoft, i get the error message - install can not continue, newer version already exists.  I am now trying to use the CMD line in administrator mode to install the IE10 download package.   I am having a problem getting the syntax correct.  I am trying to use /a which I thought forces an overwrite of existing files.
0
 
arnoldCommented:
See whether using the cleanup utility you can remove this IE10 update the existence of this IE10 update I think is the root of your difficulty.
0
 
nobusCommented:
there were quite a few problems with IE10, so it is wise to test with IE9
0
 
arnoldCommented:
Ie9 will fail as long as any remnants/references to IE10 exist, registry, filesystem etc.
0
 
CLARKESRAuthor Commented:
I see that the Microsoft clean up utility for win 7 64 is no longer available.  I used Revo uninstall package in force mode and it shows no traces left.  However, I still can not install IE 10.
0
 
arnoldCommented:
Use process explorer/monitor to capture what the install is doing and what it is looking at when it fails.  Looking through the install log if any to get an understanding where the issue is coming from may help in resolving it.  Look through the registry
HKLM\software\microsoft\internet explorer to see whether (backup the key and rename)  to see whether its absence will let you install it.

........
0
 
nobusCommented:
did you try these tips yet ?  http://support.microsoft.com/kb/2820688
0
 
CLARKESRAuthor Commented:
Hi Andrew,  I tried to modify registry by changing name, but I must be doing something wrong because it will not let me rename it.  Regards, Clarke
0
 
CLARKESRAuthor Commented:
Hi Nobus,  Yes, I already tried the suggestions in the link you provided and it did not solve my problem.
0
 
nobusCommented:
that's how it goes usual with MS soft : if there is a problem -  their suggestions don't work  ;)
0
 
arnoldCommented:
Check the permissions on the key.
The difficulty is that other than IE the system seems to function.

Trying to make room for IE reinstall, may make the system useles/worse off.
0
 
CLARKESRAuthor Commented:
I agree.  I think I will just stick with Firefox for now.  Maybe an update will come along and fix things, not really counting on this.   At some point at some time for some reason I may have to do a clean OS install and that should fix this problem.  Who knows.  My thanks to everyone, it was not a wasted error since I did learn some things.  regards, Clarke
0
 
nobusCommented:
tx for feedback
0

Featured Post

Upgrade your Question Security!

Add Premium security features to your question to ensure its privacy or anonymity. Learn more about your ability to control Question Security today.

  • 11
  • 10
  • 7
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now