Delete Outlook profile in Terminal server

Server 2008R2 remote desktop host running full outlook client with Office 365

some users login and have full access to outlook 2010 and all works fine. they try to open the "Archive" folder within outlook/O365 and outlook hangs and then the folder will not open.

Solution (not a very good one) i can unlock control panel and go into outlook profiles delete the original profile reopen outlook and it creates a new profile and the archive will work normally.

Needed. does anyone know if a way through a GPO to delete the default outlook profile and that would solve my issue. Users dont save a pst locally( O365 gives 25gb) just need to get access to the archive and the only way so far is to delete the default profile.
Who is Participating?
Skyler KincaidConnect With a Mentor Network/Systems EngineerCommented:
Skyler KincaidNetwork/Systems EngineerCommented:
Typically the archive folder you are mentioning is located locally. Where is the archive folder located?
cj_cbAuthor Commented:
great question....

i will check for sure, one thing to add is these have roaming profiles. i also think with Office365 the archive is at MS not local but i will confirm. i can see the Archive mailbox via OWA so i dont think it is local.

strange that if i delete the default outlook profile the issue goes away and the archive folder is usable again.
Skyler KincaidNetwork/Systems EngineerCommented:
Is the Archive folder a PST file or a folder? Did you recreate all the mail profiles after you moved to Office365 because they recommend it.
Kent DyerIT Security Analyst SeniorCommented:
With the problem PST or offline stores..  Have you done a PST/OST Check to see if the mail stores are in good shape?


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