Solved

Delete Outlook profile in Terminal server

Posted on 2013-05-28
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Last Modified: 2013-06-03
Scenario:
 
Server 2008R2 remote desktop host running full outlook client with Office 365

Problem:
some users login and have full access to outlook 2010 and all works fine. they try to open the "Archive" folder within outlook/O365 and outlook hangs and then the folder will not open.

Solution (not a very good one) i can unlock control panel and go into outlook profiles delete the original profile reopen outlook and it creates a new profile and the archive will work normally.

Needed. does anyone know if a way through a GPO to delete the default outlook profile and that would solve my issue. Users dont save a pst locally( O365 gives 25gb) just need to get access to the archive and the only way so far is to delete the default profile.
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Question by:cj_cb
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Expert Comment

by:Skyler Kincaid
ID: 39203477
Typically the archive folder you are mentioning is located locally. Where is the archive folder located?
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Author Comment

by:cj_cb
ID: 39203486
great question....

i will check for sure, one thing to add is these have roaming profiles. i also think with Office365 the archive is at MS not local but i will confirm. i can see the Archive mailbox via OWA so i dont think it is local.

strange that if i delete the default outlook profile the issue goes away and the archive folder is usable again.
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LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39203506
Is the Archive folder a PST file or a folder? Did you recreate all the mail profiles after you moved to Office365 because they recommend it.
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Skyler Kincaid earned 500 total points
ID: 39203510
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Expert Comment

by:Kent Dyer
ID: 39203580
With the problem PST or offline stores..  Have you done a PST/OST Check to see if the mail stores are in good shape?

HTH,

Kent
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