HP Pro Desktop crashing

Posted on 2013-05-29
Last Modified: 2013-05-29
We have a 1 year old desktop PC which is constantly crashing and blue screening it does create a Dump file can someone have a look at the dump file please and let me know if its driver or hardware related please
Question by:Tiva-IT
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LVL 11

Expert Comment

ID: 39204424
What is the Stop code you are receiving?

Analyzing a dump file is a tedious process.

You can usually isolate the issue with the Stop code and some diagnosis.

find the stop code and look it up.  (Event log should show it).

I usually start the machine in safe mode (no drivers loaded), remove all appliances (printers/etc) and see if it still crashes.  

get a memory tester and test your memory sticks.

I have also seen things like blown capacitors cause blue screen crashes so you can physically look at the mother board and see if any capacitors are "rounded" or show leaking.

but start with the stop code.   It is the first clue.

Author Comment

ID: 39204532
not too sure about the bluescreen I think the user hasn't seen it just that Windows attempts a repair when she powers it up suggesting that its crashed over night or when she isn't there, I think if I can find someone to investigate the dump that would be my best bet, I've done this many times on EE and usually find someone to help.
LVL 11

Accepted Solution

wrmichael earned 500 total points
ID: 39204753
BugCheckCode        000000f4

BugCheckParameter1  00000000`00000003

BugCheckParameter2  fffffa80`05be8b30

BugCheckParameter3  fffffa80`05be8e10

BugCheckParameter4  fffff800`02d85350

KdDebuggerDataBlock fffff800`02bf80a0

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LVL 11

Expert Comment

ID: 39204839
I don't have the correct debugger to analyses it further.

Do you want the whole small dump?

Author Comment

ID: 39204914
No don't worry many thanks for looking, guess we'll have to check the hardware and update all the HP drivers
LVL 11

Expert Comment

ID: 39204965
If it continues you might check the event log to see if it had a more verbose error message.

the 4th parameter is the address to the error message.  However I couldn't find it in the file.

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