Solved

HP Pro Desktop crashing

Posted on 2013-05-29
6
342 Views
Last Modified: 2013-05-29
We have a 1 year old desktop PC which is constantly crashing and blue screening it does create a Dump file can someone have a look at the dump file please and let me know if its driver or hardware related please
052613-14820-01.dmp
0
Comment
Question by:Tiva-IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 11

Expert Comment

by:wrmichael
ID: 39204424
What is the Stop code you are receiving?

Analyzing a dump file is a tedious process.

You can usually isolate the issue with the Stop code and some diagnosis.

find the stop code and look it up.  (Event log should show it).

I usually start the machine in safe mode (no drivers loaded), remove all appliances (printers/etc) and see if it still crashes.  

get a memory tester and test your memory sticks.

I have also seen things like blown capacitors cause blue screen crashes so you can physically look at the mother board and see if any capacitors are "rounded" or show leaking.

but start with the stop code.   It is the first clue.
0
 
LVL 2

Author Comment

by:Tiva-IT
ID: 39204532
not too sure about the bluescreen I think the user hasn't seen it just that Windows attempts a repair when she powers it up suggesting that its crashed over night or when she isn't there, I think if I can find someone to investigate the dump that would be my best bet, I've done this many times on EE and usually find someone to help.
0
 
LVL 11

Accepted Solution

by:
wrmichael earned 500 total points
ID: 39204753
BugCheckCode        000000f4

BugCheckParameter1  00000000`00000003

BugCheckParameter2  fffffa80`05be8b30

BugCheckParameter3  fffffa80`05be8e10

BugCheckParameter4  fffff800`02d85350

KdDebuggerDataBlock fffff800`02bf80a0

Open in new window


http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372%28v=vs.85%29.aspx

Here is your error.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 11

Expert Comment

by:wrmichael
ID: 39204839
I don't have the correct debugger to analyses it further.

Do you want the whole small dump?
0
 
LVL 2

Author Comment

by:Tiva-IT
ID: 39204914
No don't worry many thanks for looking, guess we'll have to check the hardware and update all the HP drivers
0
 
LVL 11

Expert Comment

by:wrmichael
ID: 39204965
If it continues you might check the event log to see if it had a more verbose error message.

the 4th parameter is the address to the error message.  However I couldn't find it in the file.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 7 does not have the best desktop search built in. This is something Windows 7 users have struggled with. You type something in, and your search results don’t always match what you are looking for, or it doesn’t actually work at all. There ar…
pc, laptop  monitor connection configurations
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question