Solved

HP Pro Desktop crashing

Posted on 2013-05-29
6
339 Views
Last Modified: 2013-05-29
We have a 1 year old desktop PC which is constantly crashing and blue screening it does create a Dump file can someone have a look at the dump file please and let me know if its driver or hardware related please
052613-14820-01.dmp
0
Comment
Question by:Tiva-IT
  • 4
  • 2
6 Comments
 
LVL 11

Expert Comment

by:wrmichael
ID: 39204424
What is the Stop code you are receiving?

Analyzing a dump file is a tedious process.

You can usually isolate the issue with the Stop code and some diagnosis.

find the stop code and look it up.  (Event log should show it).

I usually start the machine in safe mode (no drivers loaded), remove all appliances (printers/etc) and see if it still crashes.  

get a memory tester and test your memory sticks.

I have also seen things like blown capacitors cause blue screen crashes so you can physically look at the mother board and see if any capacitors are "rounded" or show leaking.

but start with the stop code.   It is the first clue.
0
 
LVL 2

Author Comment

by:Tiva-IT
ID: 39204532
not too sure about the bluescreen I think the user hasn't seen it just that Windows attempts a repair when she powers it up suggesting that its crashed over night or when she isn't there, I think if I can find someone to investigate the dump that would be my best bet, I've done this many times on EE and usually find someone to help.
0
 
LVL 11

Accepted Solution

by:
wrmichael earned 500 total points
ID: 39204753
BugCheckCode        000000f4

BugCheckParameter1  00000000`00000003

BugCheckParameter2  fffffa80`05be8b30

BugCheckParameter3  fffffa80`05be8e10

BugCheckParameter4  fffff800`02d85350

KdDebuggerDataBlock fffff800`02bf80a0

Open in new window


http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372%28v=vs.85%29.aspx

Here is your error.
0
ScreenConnect 6.0 Free Trial

Check out the updates in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI that improves session organization and overall user experience. See the enhancements for yourself!

 
LVL 11

Expert Comment

by:wrmichael
ID: 39204839
I don't have the correct debugger to analyses it further.

Do you want the whole small dump?
0
 
LVL 2

Author Comment

by:Tiva-IT
ID: 39204914
No don't worry many thanks for looking, guess we'll have to check the hardware and update all the HP drivers
0
 
LVL 11

Expert Comment

by:wrmichael
ID: 39204965
If it continues you might check the event log to see if it had a more verbose error message.

the 4th parameter is the address to the error message.  However I couldn't find it in the file.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a little timesaver I have been using for setting up Microsoft Small Business Server (SBS) in the simplest possible way. It may not be appropriate for every customer. However, when you get a situation where the person who owns the server is i…
The password reset disk is often mentioned as the best solution to deal with the lost Windows password problem. In Windows 2008, 7, Vista and XP, a password reset disk can be easily created. But besides Windows 7/Vista/XP, Windows Server 2008 and ot…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question