Improve company productivity with a Business Account.Sign Up

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 347
  • Last Modified:

HP Pro Desktop crashing

We have a 1 year old desktop PC which is constantly crashing and blue screening it does create a Dump file can someone have a look at the dump file please and let me know if its driver or hardware related please
  • 4
  • 2
1 Solution
Wayne MichaelSenior Software DeveloperCommented:
What is the Stop code you are receiving?

Analyzing a dump file is a tedious process.

You can usually isolate the issue with the Stop code and some diagnosis.

find the stop code and look it up.  (Event log should show it).

I usually start the machine in safe mode (no drivers loaded), remove all appliances (printers/etc) and see if it still crashes.  

get a memory tester and test your memory sticks.

I have also seen things like blown capacitors cause blue screen crashes so you can physically look at the mother board and see if any capacitors are "rounded" or show leaking.

but start with the stop code.   It is the first clue.
Tiva-ITAuthor Commented:
not too sure about the bluescreen I think the user hasn't seen it just that Windows attempts a repair when she powers it up suggesting that its crashed over night or when she isn't there, I think if I can find someone to investigate the dump that would be my best bet, I've done this many times on EE and usually find someone to help.
Wayne MichaelSenior Software DeveloperCommented:
BugCheckCode        000000f4

BugCheckParameter1  00000000`00000003

BugCheckParameter2  fffffa80`05be8b30

BugCheckParameter3  fffffa80`05be8e10

BugCheckParameter4  fffff800`02d85350

KdDebuggerDataBlock fffff800`02bf80a0

Open in new window

Here is your error.
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Wayne MichaelSenior Software DeveloperCommented:
I don't have the correct debugger to analyses it further.

Do you want the whole small dump?
Tiva-ITAuthor Commented:
No don't worry many thanks for looking, guess we'll have to check the hardware and update all the HP drivers
Wayne MichaelSenior Software DeveloperCommented:
If it continues you might check the event log to see if it had a more verbose error message.

the 4th parameter is the address to the error message.  However I couldn't find it in the file.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now