Solved

Dell Vostro 270 Unable to recognise Realtek Network Card & Cable During Install

Posted on 2013-05-29
8
1,352 Views
Last Modified: 2016-11-23
Hi,

I have a Dell Vostro 270 which i have rebuilt to Windows 7 Professional 64bit & when i go to install the network card the error comes up as

The RealTek Network Adapter/Controller was not found.
If Deep Sleep Mode enabled Please Plug the Cable

I have reset the Bios. tried in safe mode, Unseated & re seated the RAM Module inside left out for 10 mins still with no joy. I am really mystified by this as it has never happened before

Could someone please advise?

Cheers
0
Comment
Question by:phillipnor
8 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 39204460
not sure how your W7 was installed, but I would try the Intel Chipset for Vostro 270 and then the Realtek NIC driver located here:
http://www.dell.com/support/troubleshooting/us/en/19/Product/vostro-270?~srd=true&sk=Vostro%20270&scat=sup
ps, do you have any yellow exclamations in the Device manager besides the NIC?
0
 
LVL 19

Expert Comment

by:helpfinder
ID: 39204471
as pjam wrote, do a chipset driver install first.
also check if your laptop has hardware switch to turn wifi/bluetooth on and off - if so then check if it is not turned off
0
 
LVL 14

Accepted Solution

by:
Ben Hart earned 300 total points
ID: 39204472
Have you tried teh drivers straight from realtek?

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#RTL8111B/RTL8168B/RTL8111/RTL8168<br>RTL8111C/RTL8111CP/RTL8111D(L)<br>RTL8168C/RTL8111DP/RTL8111E<br>RTL8168E/RTL8111F
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 

Expert Comment

by:jpthegeek
ID: 39204520
I had some issues getting a realtek card to work in a vostro computer before and had to switch to intel and it worked just fine. When I would put the card in, it wouldn't let the computer post. It was strange... Maybe that computer just doesn't like that card?
0
 

Author Comment

by:phillipnor
ID: 39204528
Hi,

Went to the RealTek website & now working OK

Thanks for your help!
0
 
LVL 14

Expert Comment

by:Ben Hart
ID: 39204533
Umm if you went to the Realtek website then pjam did not suggest that.
0
 

Author Comment

by:phillipnor
ID: 39204537
Hi,

Yes quite rightly so many apologies!

I will put this right.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question