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Veeam unable to backup Windows XP with PGP encryption

Posted on 2013-05-29
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Last Modified: 2013-05-31
Hi Team,

   I have ESXI 5.0 in the office, and I use Veeam 6.1 for simple quick backups.  I noticed that Veeam works great for all my VMs except Windows XP machines that had PGP disk encryption applied.  Has anyone had experience with this and did you have a workaround?

Thanks and regards.
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Question by:rleyba828
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LVL 118

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by:Andrew Hancock (VMware vExpert / EE MVE)
Andrew Hancock (VMware vExpert / EE MVE) earned 150 total points
ID: 39204544
what error message do you get if any?

can you VMware snapshot the VM? or does this not work?
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Jaroslav Mraz earned 200 total points
ID: 39204612
veeam useing v-storage API by vmware it ownload full VHD disk but trying to look inside. So just backup VM as linux or other OS that veaam dont look inisde.
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LVL 118

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by:Andrew Hancock (VMware vExpert / EE MVE)
Andrew Hancock (VMware vExpert / EE MVE) earned 150 total points
ID: 39204634
you could try and disable CBT?
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by:McKnife
McKnife earned 150 total points
ID: 39205280
Backing up PGP encrypted disks (using image backups) can be done from within the encrypted OS using any software that knows hot imaging: Drive snapshot, true image, maybe even NTBackup which knows the option ASR (the latter I haven't tried).
Restoring will always be a problem because PGP uses the MBR - this will have to be formatted prior to restore. Also, you cannot restore single partitions of a disk that is encrypted with PGP, you will always have to restore the whole disk.

Why not use the encryption offered by ESXI?
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Author Comment

by:rleyba828
ID: 39212300
Hi Team, after much tinkering, the Veeam finally did backup.   The issue seemed to be that there were lots of stray vmdk files in the VMs directory, even though i had *NO* snapshots taken.  consolidating them seemed to have done the trick.


Thanks to all for your help and suggestions.

to hancocka:  The errors that were consistently showing was something like "..unable to open vddk file...."   and also veeam automatically disables CBT when doing a backup, so it didn't seem like it was CBT related

It was the suggestion of  JEREMYNO above that signalled me to browse the datastore and thus discover the culprit.
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