Solved

Multiple Emails Sent

Posted on 2013-05-29
3
145 Views
Last Modified: 2013-06-13
We have an employee that has customers tell her that they receive multiple emails from her when in fact she only sent one. In happens once every other week, the customers and their associated emails addresses change (google, yahoo, etc.) The emails vary in content, luckily none x-rated. All of the emails appear to be sent from our exchange 2010 server. How can we prevent/resolve this? Thanks
0
Comment
Question by:UTTCrew
3 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 500 total points
ID: 39205703
Start by checking the message tracking logs at the Exchange server to see if the item was actually sent twice.  I doubt that it was.  If it wasn't, then the problem is almost certainly at the receiving end.
0
 
LVL 14

Expert Comment

by:Geisrud
ID: 39208698
I had a user cause this for a while.  Accidentally (or not realizing) that they were double-clicking the "send" button on Outlook when sending an email.
0
 

Author Comment

by:UTTCrew
ID: 39245433
After checking the logs it was determined that the user had sent the messages and they had a rule in place which they built (incorrectly).  the problem was resolved after removing the rule.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now