Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Dell XPS 15Z screen went out

Posted on 2013-05-29
7
Medium Priority
?
634 Views
Last Modified: 2016-11-23
My daughter has my Dell XPS 15Z Laptop Windows 7 with her as she is studying abroad in the Dominican Republic for college credits. Her computer was running plugged in with the start up screen icon when it went digital and lost the screen. the fan runs faster. she can turn it off with one click. starts up same problem.  It is really hot there now and the laptop was on the bed. I told her to hold a flashlight up to the screen to see if she can see the icons but she can't (Had an inverter problem before on another laptop) nothing works that she can see. like the CAPS button does not light but she can hear the fan.  My first thought is its hot and wet. I have limited phone with her but what can I do?

Thanks
Art
0
Comment
Question by:artismobile
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 88

Assisted Solution

by:rindi
rindi earned 668 total points
ID: 39205400
This doesn't sound like a display problem, but rather with another problem. First try cleaning out all dust. If the issue stays, try removing things that can be removed, like DVD drive, RAM etc. Then reseat the RAM (and if there is more than one module, only use one). If there is still an issue the mainboard is probably bad... (or something else internally not seated properly etc.).
0
 

Author Comment

by:artismobile
ID: 39205486
i'll have her start with the dust and see.
Thanks
Art
0
 
LVL 83

Accepted Solution

by:
David Johnson, CD, MVP earned 668 total points
ID: 39206008
Running a laptop on your bed blocks all of the ventilation holes and the machine will overheat rapidly, She might have blocked the fan or in a worst case burnt out the fan.  The cpu will be protected as it will shutdown automatically when it overheats.

As a suggestion put the laptop on a piece of rigid plastic then put it on your bed if wanted this will not block the vents
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:artismobile
ID: 39206299
The fan does spin more rapidly.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 664 total points
ID: 39206912
i think she best visits a pc shop there
she will notbe able to do much herself
0
 

Author Comment

by:artismobile
ID: 39207385
Yes, all the answers that I thought. I was hoping maybe it was a specific Dell XPS 15 z thing. It's still under warranty so it will have to wait until she gets back from studying over there. Hope she still gets good grades!

Thank you
0
 
LVL 93

Expert Comment

by:nobus
ID: 39207970
that's the most important i'd say..
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question