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Indexing of Outlook Mailbox

Posted on 2013-05-29
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Last Modified: 2013-08-12
An employee is experiencing repeat Indexing issues with Outlook. I've tried repair installation and reinstallation of Office 2010 H&B, rebuilding the profiling, disabling windows quick search/indexing via Windows Features and re-enabling, rebuilding the index, and i've had no luck fixing the problem. It just keeps coming back as 30,000 or so items waiting to be indexed when he searches for something.
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Question by:Amoayed
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Expert Comment

by:Coffinated
ID: 39205693
What email protocol do you use? If it is Imap you may need to download the messages first.
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Author Comment

by:Amoayed
ID: 39205718
Our email host uses exchange, so I'm assuming MAPI.
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LVL 5

Expert Comment

by:Coffinated
ID: 39205819
Check if you're using cached mode or not, enable it if it is disabled.
Control Panel >> Mail (32-bit) >> E-mail Accounts… >> Change… >> Use Cached Exchange Mode

Another option could be deleting the OST file and re-creating it.
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Author Comment

by:Amoayed
ID: 39206190
Cache Exchange Mode is already enabled, and a new OST was created when I recreated the profile.

Any other suggestions?
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Author Comment

by:Amoayed
ID: 39209199
Bump with 200 point increase...
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Accepted Solution

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Coffinated earned 400 total points
ID: 39209297
You could try reinstalling windows search, or rebuild index
File>Options>Search>Indexing options button>Advanced Button> Rebuild Index

30,000 emails is not recommended by Microsoft (2nd bullet)
http://office.microsoft.com/en-us/outlook-help/best-practices-for-outlook-2010-HA102459562.aspx#_Toc283818121 
perhaps archiving some older emails would help, archive 21,000 emails see if the problem
is still present.

Another option is to use the OST integrity check tool
http://office.microsoft.com/en-us/outlook-help/use-the-ost-integrity-check-tool-HP001021063.aspx
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Author Closing Comment

by:Amoayed
ID: 39403191
Issue was circumvented by disabling Windows Search altogether.
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