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oab directory not updating in Outlook

Posted on 2013-05-29
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Last Modified: 2013-10-08
Hello,
We upgraded to Exchange 2010 in the beginning of year.  When we add new employees in AD  the address book in Outlook is not updating.  If I log onto OWA the address book is current nut not the book in Outlook. If I delete the oab file on the workstation a day or so later the book in outlook get outdated again.  What do I need to do to get the address update correctly?
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Question by:tips54
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Expert Comment

by:Vasil Michev (MVP)
ID: 39206871
Are you by any chance using Outlook 2003? Any specific errors occurring, such as 0x8004010F or 0×80048002?

What happens when you manually force download of the address book? Perhaps someone has modified the client settings and its updating less frequently/not at all.

Is the OAB virtual directory configured correctly? Are you getting the correct OAB url from autodiscover.xml files and can the users browse to it? Should be something like https://exch.domain.com/OAB?

One option is to simply disable the OAB and force Outlook to use the GAL instead.

Here is one very detailed article on troubleshooting OAB issues:

http://support.microsoft.com/kb/841273
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Expert Comment

by:ssk_2k3
ID: 39207184
Test your oulook configuration (right click the outlook icon) and confirm that the requested URL's with currect GUID of OAB is mapped for that client.
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Author Comment

by:tips54
ID: 39209867
I have a few 2003. Mostly everyone are on Office. 2010. The issue affects all
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Author Comment

by:tips54
ID: 39211153
I do get this error in the event logs daily.

OALGen encountered error <error code> (internal ID <ID>) accessing the public folder store while generating the offline address list for address list '/'.
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Author Comment

by:tips54
ID: 39211186
I also get these two in the app log every morning.

Log Name:      Application
Source:        MSExchangeSA
Date:          5/31/2013 5:11:50 AM
Event ID:      9335
Task Category: (13)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      -Mail.xx.local
Description:
OABGen encountered error 80004005 while cleaning the offline address list public folders under /o=SHAMROCK/cn=addrlists/cn=oabs/cn=Default Offline Address List.  Please make sure the public folder database is mounted and replicas exist of the offline address list folders.  No offline address lists have been generated.  Please check the event log for more information.
- \Default Offline Address List
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchangeSA" />
    <EventID Qualifiers="49152">9335</EventID>
    <Level>2</Level>
    <Task>13</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-31T09:11:50.000000000Z" />
    <EventRecordID>81121</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Mail.xxx.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>80004005</Data>
    <Data>/o=SHAMROCK/cn=addrlists/cn=oabs/cn=Default Offline Address List</Data>
    <Data>\Default Offline Address List</Data>
  </EventData>
</Event>

OABGen encountered error 80004005 (internal ID 50101f1) accessing the public folder database while generating the offline address list for address list '/'.
- \Default Offline Address List
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Accepted Solution

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tips54 earned 0 total points
ID: 39211192
The Only way the oab file will update is if I delete the local oab file on each workstation.  I have to do this every time a new person starts.
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Author Closing Comment

by:tips54
ID: 39554941
I was able to get this resolved with MS support help.  We had to delete the address book in Exchange.
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