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JPEG not showing in reports

Posted on 2013-05-30
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Last Modified: 2013-06-16
Hi All

Access 2002.  I have an application that uses a jpeg from the installation folder shown on the top of all reports. Its called MyLogo.jpg. It works with most PCs but not all? Especially have a problem with windows 8. It just does not show?

It also seem sporadic in that it works for a time and then stops completely. Maybe after a windows update perhaps?
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Question by:DatabaseDek
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8 Comments
 
LVL 85
ID: 39207265
Could be a UAC issue, depending on where your Access db is installed. If you're dropping it in Program Files, that folder can be virtualized, and if so then Access can have troubles locating resources in the folder.

If that's the case, try moving it temporarily to a non-virutalized folder (like one of the Documents folders).
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Author Comment

by:DatabaseDek
ID: 39208529
It's current position is in a folder directly off the C:/ drive. Does this still apply and what is UAC

Thanks

Derek
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Author Comment

by:DatabaseDek
ID: 39215726
Anybody know what UAC is
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LVL 85
ID: 39215908
UAC is User Account Control (i.e. the security mechanism in Windows 7). If you're in a folder directly off the root, however, that shouldn't apply.

Does this happen on all reports using the logo, or just one or two? If it's just a few, then it could be problems with the report itself. Have you performed maintenance on the database (i.e. Compact, import to a new, blank db, etc)?

Also be sure the machines are fully up to date in regard to Windows and Office updates.

There's also a possibility the user profile is giving troubles. I'm not sure how you'd test it, given that it's sporadic, but when the issue pops up again try logging off of the machine ad logging back in as a different user to see if the issue follows the user, or the machine.
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Author Comment

by:DatabaseDek
ID: 39217352
As this does not happen on any of my machines I will have to check that and get back to you. Thank you for your help

Derek
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Author Comment

by:DatabaseDek
ID: 39248479
Changing User does in fact solve the problem.

Question now is how do I overcome this problem so it does not happen? What causes it?

I will also try exporting to a blank DB and repackaging the application to see if that helps
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LVL 85

Accepted Solution

by:
Scott McDaniel (Microsoft Access MVP - EE MVE ) earned 2000 total points
ID: 39249785
Question now is how do I overcome this problem so it does not happen? What causes it?
You really cannot prevent it. If the user profile corrupts, then this could recur. Only thing you can do is recognize it when it happens and rebuild the profile. It's not a common thing - user profiles don't corrupt on a regular basis - so it's not something to be overly concerned with.
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Author Closing Comment

by:DatabaseDek
ID: 39251142
Thank you!!

Derek
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