Solved

Error Message when connecting to WatchGuard VPN

Posted on 2013-05-30
3
1,097 Views
Last Modified: 2013-06-04
I have a watchguard firewall XTM v11.7 with L2TP VPN.  I have a bunch of users in groups for connecting.  I have one user in a group who when she tries to connect is getting the following error... Error 691 Access was denied because user name or password was invalid on the domain.  I've been trying this with my own user name and password and I'm getting the same result.  I have been able to connect but I'm getting that error now too.  I can't even imagine what the problem is.  Except maybe the machine??? or the internet connection from my office? It's a guest network wide open no restrictions.  I'm not using LDAP either.
0
Comment
Question by:WellingtonIS
  • 2
3 Comments
 
LVL 9

Expert Comment

by:BigPapaGotti
ID: 39207714
the accounts are not locked out and the usernames and passwords are correct? What if you create a new user and put them in that group and then try connecting via that username and password?
0
 

Accepted Solution

by:
WellingtonIS earned 0 total points
ID: 39207942
I fixed it.. The issue is this in case anyone has this problem in the VPN settings of the firewall, in L2TP in the configuration part, authentication tab, there is a box for authorized Users and Groups.  You need to configure this. Once I added the groups to this, it worked without issue.
0
 

Author Closing Comment

by:WellingtonIS
ID: 39218384
I fixed it myself.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

805 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question