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New Lenovo Helix - msn unaccessable

Posted on 2013-05-30
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Last Modified: 2013-06-04
I am having a problem with Windows 8 and IE. Whenever I type www.msn.com, it redirects the url to http://t.lenovo13-comm.us.msn.com. Through some research, I found if I delete all of the cookies, it was able to drop the lenovo13-comm.us piece but the 't' remains. So the home page is set to http://www.msn.com but it now redirects to t.msn.com which produces a 500 internal server error with a page that states "Whoops! We can't show you this right now. We'll get it fixed soon. (see attached)

I have looked at a Hijack this  application but could not find anything out of the ordinary. This very frustrating and it only affects IE. www.msn works on Firefox. Simple not using IE is not an acceptable answer please.

Thanks for any assistance.
Whoops-.png
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Question by:minimeister
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8 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 39210367
Scan with online malwarebytes. You probably got a virus setting up the computer.

See if there are any entries in the HOSTS file (c:\windows\system32\drivers\etc). It should just have comments.

I have a month old Lenovo ThinkPad X230 with Windows 8 Pro 64-bit and IE works great on all sites.

.... Thinkpads_User
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Author Comment

by:minimeister
ID: 39211225
This is not a virus... this is new out of the box. I have checked the HOSTS file, the registry, everything I can think of.

Difference between the X230 and the Helix is that the helix truly is a tablet. (detachable charging keyboard.

MS said that I would have to pay for support. Lenovo support doesn't have any ideas either.

I have found that I can replicate this with the default page http://go.microsoft.com/fwlink/p/?LinkId=255141 which is found in the registry with both HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\Default_Page_URL and Start Page
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LVL 95

Expert Comment

by:John Hurst
ID: 39211684
I did a Flushdns on my machine and I can now replicate the issue. I think it is because Lenovo used that as their home page in IE and it is probably buried in the registry somewhere. I do not use MSN at all (and never have) so I had not seen it before.

It does not seem to be causing an issue (at least on two Windows 8 machines I have). I don't see it as a hijacking of any kind. Probably all Lenovo machines are like this.

.... Thinkpads_User
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Expert Comment

by:John Hurst
ID: 39211787
As I noted, I am not sure this is a problem. I did find the registry key, but I am not going to change my system as I do not use MSN.

Lenovo-Home-Page-Registry-Key
... Thinkpads_User
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LVL 95

Expert Comment

by:John Hurst
ID: 39212014
@minimeister - This effect appears to be new with Windows 8. My Lenovo Windows 7 machines have a plain msn registry key, not a t.lenovo registry key.

So this where the site comes from (registry) and then it is up to you if you wish to alter the registry to try to change it.

.... Thinkpads_User
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Accepted Solution

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John Hurst earned 500 total points
ID: 39213684
@minimeister - Have you had any success yet?  There is nothing wrong with t.lenovo13... but t.msn.com is incorrect and may have come from tampering with cookies. Try resetting IE (Internet Options, Advanced and Reset. You may want to delete all browsing history and cookies (first tab) and see if you can get back to t.lenovo13.... which works fine.

.... Thinkpads_User
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Author Closing Comment

by:minimeister
ID: 39220320
I actually found the issue was with my routing/firewall at work, but the additional information was helpful.

The t.msn.com I found is actually the metro interface for msn.
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Expert Comment

by:John Hurst
ID: 39220394
@minimeister - Thanks for the update. I was happy to help and glad you got this sorted out.

.... Thinkpads_User
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