Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Symantec Exec 12 No Files During Restore

Posted on 2013-05-30
3
Medium Priority
?
303 Views
Last Modified: 2013-06-03
I am trying to restore a folder, subfolder and files.  I am using Symantec Exec 12 and going through the restore Wizard.  When I was first looking for the files, I saw them and could selected them. But after a small internal office debate on which files and dates to restore, sending off for the offsite tape, putting it in the library and recreating the search, I can't see the files any longer.. just the folders.

There are 2 admins that log in and perform restorals, so I am not sure if one of us changed an option or what?

Not sure what other info you need to help.  Thanks in advance.
0
Comment
Question by:AvatharV
  • 2
3 Comments
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 400 total points
ID: 39210581
The question would be the tape you inserted. If you have placed a tape in and performed an inventory, then there is possibility that tape(s) came from an incremental or differential backup. Therefore, if no files had changed, there are no files on the tape. This is the most common reason for this happening.
0
 
LVL 32

Assisted Solution

by:Rodney Barnhardt
Rodney Barnhardt earned 400 total points
ID: 39210592
Other reasons could be these are from a DFS share and there are no actual files on the tape because backing up the Shadow Components was not selected. You could also check a day or two before the date you are looking to restore to see if there are any files for those dates.
0
 

Author Closing Comment

by:AvatharV
ID: 39217133
That was exactly the problem.. it was late and we were tired and missed the fact that we were trying to restore a file from the most recent backup.. which was an incremental.  The file had not been touched since the last Full backup.

We went back to the Full backup and got the file/folders.

Thanks.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question