Symantec Exec 12 No Files During Restore

I am trying to restore a folder, subfolder and files.  I am using Symantec Exec 12 and going through the restore Wizard.  When I was first looking for the files, I saw them and could selected them. But after a small internal office debate on which files and dates to restore, sending off for the offsite tape, putting it in the library and recreating the search, I can't see the files any longer.. just the folders.

There are 2 admins that log in and perform restorals, so I am not sure if one of us changed an option or what?

Not sure what other info you need to help.  Thanks in advance.
AvatharVAsked:
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Rodney BarnhardtConnect With a Mentor Server AdministratorCommented:
The question would be the tape you inserted. If you have placed a tape in and performed an inventory, then there is possibility that tape(s) came from an incremental or differential backup. Therefore, if no files had changed, there are no files on the tape. This is the most common reason for this happening.
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Rodney BarnhardtConnect With a Mentor Server AdministratorCommented:
Other reasons could be these are from a DFS share and there are no actual files on the tape because backing up the Shadow Components was not selected. You could also check a day or two before the date you are looking to restore to see if there are any files for those dates.
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AvatharVAuthor Commented:
That was exactly the problem.. it was late and we were tired and missed the fact that we were trying to restore a file from the most recent backup.. which was an incremental.  The file had not been touched since the last Full backup.

We went back to the Full backup and got the file/folders.

Thanks.
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