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Word Perfect x3 prints blank documents

Posted on 2013-05-30
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Last Modified: 2013-11-22
Hi experts:
I have a client that has a windows 7 PC on a Windows 2003 server platform using Word Perfect x3.  Several weeks ago she started with the following problem:  When she pulls up a document from a shared folder on the network it displays properly, however, when she prints it prints a "blank" page.

Printer is an HP laserjet 4240n.  The PC is a 64-bit Window 7.  I have installed on the PC the HP univesal PCL5 print driver.

Here's the real bug-a-boo.  She can "select all" in Word Perfect, open Microsoft Word 2010 then paste and prints the document without any issues.

Thanks in advance for your help.
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Question by:infosys3
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Accepted Solution

by:
Uptime Legal Systems earned 2000 total points
ID: 39209402
Is the RDP client up to date (8.0)?

If you close the program and browse to
HKCU\Software\Corel\ and rename PrintEngine to PrintEngine_OLD and restart the program does it print properly?
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Author Comment

by:infosys3
ID: 39209452
Uptime:  Many thanks for replying...I will have to check tomorrow as I am not in front of the PC presently.  I will let you know.
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Author Closing Comment

by:infosys3
ID: 39278977
Thank your for the help...sorry about my belated response.
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Author Comment

by:infosys3
ID: 39284787
This solution works.  Thanks
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