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outlook clients not able to connect to exchange 2013

Posted on 2013-05-30
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Last Modified: 2013-06-02
As the title states, I am having a hard time getting my clients connected to the new exchange server via outlook.  I have installed a go daddy.com certificate
exchange.mydomain.com
Autodiscovery.mydomain.com
mydomain.com
The certificate services are as follows:
Assigned to services
IMAP, POP, IIS, SMTP.

Any ideas experts
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Question by:mike_toyo
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jbvernej earned 500 total points
ID: 39210133
Hello,

PLease add more details on your config and your problem.

on your client OUtlook :
- which OS is running on the PC (Windows XP , Windows 7)  ? (some certificate SAN issues exists with XP and not with 7)
- which version of Outlook ( 2010/ 2013/..)  ?
- all outlook client can not cnnect or only some outlook

on your Exchange config :
- do you upgrade Exchange from earlier version (2007/2010) or not ?
- the certificate you use is for external use only (internet access) or for internal/external use
- does the current config work for some type of access from outlook ?


As a first tools to troubleshoot, for internal access, you can use on the concerned PC the new "Microsoft Office Connectivity Analyzer".
Go to https://www.testexchangeconnectivity.com/ and on the tab called "CLIENT" download the first tool "Microsoft Office Connectivity Analyzer"
install it on the machine and run it.
It will run tests and checks and will display a report with some remediation advices.
Please post back this report
e  donwload on the concerned outloopkand
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Author Comment

by:mike_toyo
ID: 39210682
Sorry for my extremely brief description of my problem.  I will attempt to expand my question:  Client computers are a mixture of Windows 7 and Windows XP SP3.  Outlook version are 2007, 2010 and 2013.
Some clients can connect once but after they close the get a invalid certificate warning and/ or log in prompt that will not go away.

As far as the exchange config, I hired a vendor to migrate me from SBS 2003 to Exchange 2013.  They quoted me 80 hrs and have went 30 hrs over and want more money to complete(not to get too far off subject).  I hope to figure this out without them.

I will upload test results to this thread
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Author Comment

by:mike_toyo
ID: 39213273
It ended up being a misconfiguration by my vendor.  I opened a support call with MS and they fixed it in a few min.  Evidently the vendor change a few of the default setting during the install.
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