Solved

.msg not opening in outlook 2010 running in VMware virtual environment.

Posted on 2013-05-30
8
600 Views
Last Modified: 2013-06-18
Unable to open .msg attachments from outlook 2010 email connected through exchange 2010. This happens either within outlook or after copying said attachments to the desktop.The affected system is windows 7 32bit running in a VMware virtual environment. Error returned: "The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook."

Here are some things I've tried:

1. Tried disabling antivirus to no avail.
2. If using OWA the attachments open properly but when saving to desktop they save as .eml instead (but DO open properly)
3. Changing extension from .msg to .eml the file opens empty.
4. Cache mode on/off  makes no difference.
5. PCoip/RDP  makes no difference.


Suggestions? Questions?
0
Comment
Question by:mgremmert
8 Comments
 
LVL 24

Expert Comment

by:lionelmm
ID: 39210526
Can you forward the email to another PC and see if its a problem with the PC or maybe the attachment itself? Or are you saying it is ALL attachments on just this one PC?
0
 
LVL 23

Assisted Solution

by:Brian B
Brian B earned 500 total points
ID: 39210710
We need to know if the issue is the attachment or Outlook. Please clarify if this happens for more than one msg file/attachment. Also if you try to open the file from another system, does that work? If it does then we know the file is okay.

Assuming then the problem is with Outlook or the system, we will need to save the MSG attachment and do some tests. I would try running Outlook in safe mode (Start, run, "outlook /safe") and see if that works. If not create a new email profile with a new PST if you are using one and try that. Worst case, remove and then reinstall Outlook.

There are also some more system related tests. Try logging on as a different user and see if they can open the file. The last test would be try running windows in safe mode. Since this is a VM, you'll have to access the system console through vSphere.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39211258
mgremmert--A workaround would be to use MSGViewer

http://www.experts-exchange.com/Microsoft/Applications/Q_28140852.html
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 1

Accepted Solution

by:
mgremmert earned 0 total points
ID: 39248745
Thanks for all the suggestions! However, we were unable to find a viable solution. Rebuilt the default profile in a virtual environment (instead of on a physical machine then making a physical to virtual clone) and that fixed it.  Thanks for all the help!
0
 
LVL 1

Author Comment

by:mgremmert
ID: 39253171
I've requested that this question be closed as follows:

Accepted answer: 0 points for mgremmert's comment #a39248745

for the following reason:

Solved the problem
0
 
LVL 23

Expert Comment

by:Brian B
ID: 39253172
Glad you were able to solve the problem. However in ID 39210710 I suggest rebuilding the profile, so would like to share some of the credit for the answer.
0
 
LVL 1

Author Comment

by:mgremmert
ID: 39253548
I would like to add that rebuilding the "email profile", as suggested by TBone2K did not fix the problem. But, rebuilding the "default profile" (by way of defprof.ex_) did. So I did give TBone2K partial credit for the answer. Thanks everyone for your help!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
HOW TO: Install and Configure VMware vSphere Hypervisor 6.5 (ESXi 6.5), Step by Step Tutorial with screenshots. From Download, Checking Media, to Completed Installation.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now