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.msg not opening in outlook 2010 running in VMware virtual environment.

Posted on 2013-05-30
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Last Modified: 2013-06-18
Unable to open .msg attachments from outlook 2010 email connected through exchange 2010. This happens either within outlook or after copying said attachments to the desktop.The affected system is windows 7 32bit running in a VMware virtual environment. Error returned: "The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook."

Here are some things I've tried:

1. Tried disabling antivirus to no avail.
2. If using OWA the attachments open properly but when saving to desktop they save as .eml instead (but DO open properly)
3. Changing extension from .msg to .eml the file opens empty.
4. Cache mode on/off  makes no difference.
5. PCoip/RDP  makes no difference.


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Question by:mgremmert
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8 Comments
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39210526
Can you forward the email to another PC and see if its a problem with the PC or maybe the attachment itself? Or are you saying it is ALL attachments on just this one PC?
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LVL 25

Assisted Solution

by:Brian B
Brian B earned 2000 total points
ID: 39210710
We need to know if the issue is the attachment or Outlook. Please clarify if this happens for more than one msg file/attachment. Also if you try to open the file from another system, does that work? If it does then we know the file is okay.

Assuming then the problem is with Outlook or the system, we will need to save the MSG attachment and do some tests. I would try running Outlook in safe mode (Start, run, "outlook /safe") and see if that works. If not create a new email profile with a new PST if you are using one and try that. Worst case, remove and then reinstall Outlook.

There are also some more system related tests. Try logging on as a different user and see if they can open the file. The last test would be try running windows in safe mode. Since this is a VM, you'll have to access the system console through vSphere.
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LVL 50

Expert Comment

by:jcimarron
ID: 39211258
mgremmert--A workaround would be to use MSGViewer

http://www.experts-exchange.com/Microsoft/Applications/Q_28140852.html
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This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

 
LVL 1

Accepted Solution

by:
mgremmert earned 0 total points
ID: 39248745
Thanks for all the suggestions! However, we were unable to find a viable solution. Rebuilt the default profile in a virtual environment (instead of on a physical machine then making a physical to virtual clone) and that fixed it.  Thanks for all the help!
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Author Comment

by:mgremmert
ID: 39253171
I've requested that this question be closed as follows:

Accepted answer: 0 points for mgremmert's comment #a39248745

for the following reason:

Solved the problem
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LVL 25

Expert Comment

by:Brian B
ID: 39253172
Glad you were able to solve the problem. However in ID 39210710 I suggest rebuilding the profile, so would like to share some of the credit for the answer.
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LVL 1

Author Comment

by:mgremmert
ID: 39253548
I would like to add that rebuilding the "email profile", as suggested by TBone2K did not fix the problem. But, rebuilding the "default profile" (by way of defprof.ex_) did. So I did give TBone2K partial credit for the answer. Thanks everyone for your help!
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