Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 859
  • Last Modified:

Outlook: "Your Out of Office settings cannot be displayed" error

All Outlook users get the below error, regardless of version. We are using Exchange 2007.

"Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
0
VillaVerdeAgua
Asked:
VillaVerdeAgua
1 Solution
 
Simon Butler (Sembee)ConsultantCommented:
This is not uncommon. It is very common and the causes are usually very simple.
It is one of two things normally.

a. SSL certificate issue. Lack of trusted SSL certificate, or the SSL certificate doesn't have the correct names on it.
b. DNS issue. The names on the certificate do not resolve to the Exchange server.

It is all connected to Autodiscover, which is how the clients find the availability service.

Run

get-clientaccessserver | select identity, autodiscoverinternalserviceuri

The host name returned
a. Must resolve to the Exchange server.
b. Must be on the SSL certificate, which the clients trust.

Either of those are wrong, things don't work.

Simon.
0
 
VillaVerdeAguaAuthor Commented:
This is a fix for this issue, so it will aid other folks. In my case, it was more the settings under EWS causing the problem, but the Exchange shell command was a key step in the troubleshooting. Thanks!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now