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Outlook: "Your Out of Office settings cannot be displayed" error

Posted on 2013-05-30
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Last Modified: 2013-06-06
All Outlook users get the below error, regardless of version. We are using Exchange 2007.

"Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
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Question by:VillaVerdeAgua
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Simon Butler (Sembee) earned 400 total points
ID: 39209632
This is not uncommon. It is very common and the causes are usually very simple.
It is one of two things normally.

a. SSL certificate issue. Lack of trusted SSL certificate, or the SSL certificate doesn't have the correct names on it.
b. DNS issue. The names on the certificate do not resolve to the Exchange server.

It is all connected to Autodiscover, which is how the clients find the availability service.

Run

get-clientaccessserver | select identity, autodiscoverinternalserviceuri

The host name returned
a. Must resolve to the Exchange server.
b. Must be on the SSL certificate, which the clients trust.

Either of those are wrong, things don't work.

Simon.
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Author Closing Comment

by:VillaVerdeAgua
ID: 39226190
This is a fix for this issue, so it will aid other folks. In my case, it was more the settings under EWS causing the problem, but the Exchange shell command was a key step in the troubleshooting. Thanks!
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