HP Laserjet 2055 DN firmware crash

Posted on 2013-05-30
Medium Priority
Last Modified: 2013-06-08
An HP LaserJet 2055 DN suffered what appears to be a firmware crash. This shows on the display of the printer as a b3050 error. An Internet search verified that this was indeed a firmware crash and was followed by advice to download the firmware updater from HP. This was done and the instructions carefully followed but did not result in a solution to the problem. Even with the boot code showing on the display, the firmware did not/could not update the printer to a working state. The instructions that I viewed indicated that the printer had to be in a ready state for the firmware to update although other than the HP symbols and words boot code, it did not say ready. Any help would be appreciated to solve this problem and points awarded. Thanks.
Question by:mzimerman
LVL 18

Accepted Solution

web_tracker earned 1500 total points
ID: 39209877
Usually since the printer will not boot to ready mode you will not be able to run the firmware update. It really looks like you hosed the printer. Normally to flash the drive you are connecting via usb or network cable, if the printer is not in ready state the computer will not be able to communicate with the printer, hense any further updating of the firmware will be impossible.  It is highly unlikely you will be able to resolve this problem with out sending out to get repaired. As a last option you can try to restart the printer. Turn it off, unplug the power cord, leave it unplugged for a couple minutes to ensure all power on printer has been drained (you can also turn on the printer when it is unplugged, this will drain power quicker). Once power has been drained make sure the switch is turned off, then plug in the power cord, then switch on the printer. Some printers have the ability to recover to the previous firmware or default version if the update fails. I am not sure if this model can recover itself.

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