I have an "unsupported" add-in that was loaded to a users computer from Kareo. When I say unsupported that means that they only support it if the add-in works.
I was able to do a test install onto a system that is running same OS and Save version of Office.
Here is my dilemma --
First it was installed on a system (os / version same as above) incorrectly.
so the add-in show's up in Add-Ins on Excel. When we try to execute any of the add-in menu driven commands it fails says cannot find kareo%20...blah blah blah.xls maybe is has been removed or deleted.
So on the test system the add-in was added successfully the correct way, and it works. On the system with the problem we attempted to re-add the add-in from a general location and went through the setup and all seemed to work the first time.
Now after closing excel and re-opening the add-in appears to be calling the first add-in that was loaded incorrectly. We get the same error message that we received above. So my thoughts are somehow I need to completely remove that add-in from previous install ...
I have no references to it in the registry
the only option on excel add-ins is to uncheck the box, but it is the same name as the new add-in and unchecking the box does nothing, still have the add-in menu on the add-in toolbar.
How can I remove this add-in?
also to get the new add-in to work I had to modify the macros or code from references to DOMDocument to DOMDocument60 (adding 60 to any parts of the code that failed.) This works well on my test system...
PS.. I am not a coder so don't understand it 100%
Any help is appreciated.
If my description of problem is bad or incomplete I apologize. Please feel free to ask me to clarify anything. I have attached a picture of the error and the menu that show's up in both working and non-working deployment (it's the same in either).