Solved

Win xp boots to a black screen - safe mode is ok

Posted on 2013-05-30
6
468 Views
Last Modified: 2013-06-03
I get as far as a win splash screen - then black screen
Safe mode - fine

Any ideas ?
0
Comment
Question by:fcek
6 Comments
 
LVL 23

Expert Comment

by:tailoreddigital
Comment Utility
A System Restore would be a great start.

Other than that, what changed lately, updates, drivers, software?
0
 

Author Comment

by:fcek
Comment Utility
Customers PC so Sw / updates recent I dont know.

Running AVG boot scan.

Sys restore - will try  when its finished
0
 
LVL 18

Accepted Solution

by:
web_tracker earned 500 total points
Comment Utility
Run system restore from a dos prompt

1.      Restart your computer in safe mode by tapping the F8 key as your computer boots up, before you see the windows logo. If you see the windows logo you waited to late to start tapping the F8 key. When you get a selection of safe mode options select  Safe Mode with Command Prompt

2.      You may get a popup to select your operating system just press ENTER.  You may or may not be prompted to choose the administrator account and may be asked for the password, make sure you know this before hand.

3.      Your computer will boot to a command prompt (dos window). C:\....... you want to note what comes after the c:\ because you may need to change the default directory  Change the directory according to the type of operating system you are using. :

cd c:\windows\system32\restore\   Then press the Enter key.   (windows xp)
cd C:\Windows\System32\ Then press the Enter key.   (windows Vista and 7)

4.      Type rstrui.exe
5.      You will now get the system restore screen where you will restore your computer to an earlier time. Press the “Next” button on the restore window.
6.      Now you will choose a restore point. You may see a calendar any date that is bold blue text is a restore point you can choose, (Note it has to be bold blue writing) Each restore point when you click on it will tell you a little about this restore point, ie Software Distribution Service (which may be a software update). You want to choose a restore time before this problem occurred. Once a restore point is selected  click the Next button. (note the restore point will not cause you to lose data, pictures or documents you have recently created, but you may need to reinstall software you have installed after this restore point date.

It is important to note that if you run system restore when the computer is in safe mode, you will not undo the restore option, but you can choose a different restore point if this did not solve your problem.
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 91

Expert Comment

by:nobus
Comment Utility
it can be the video card, or the drivers
any errors in event viewer logs?  you can check when running in safe mode
0
 
LVL 30

Expert Comment

by:ded9
Comment Utility
Disconnect mapped network drivers and then restart the computer in normal mode.



Ded9
0
 

Expert Comment

by:stophammertime
Comment Utility
In safe mode try removing the current video drivers, then reboot and xp should load with the default video drivers which you can update (if required)
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now