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Help needed with Canon IR2270 printer port setup

Posted on 2013-05-31
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Last Modified: 2013-06-07
We are trying to setup a Canon IR2270 printer on a different SBS 2008 network and the printer has not been used for some time.

At the moment the printer has been allocated a static IP address and the settings are accessible by typing in this IP address into a browser. The Canon IR2270 drivers have been installed; however during this process the automatic detection of the printer failed, but when a manual TCP/IP port was entered with the corresponding IP address, this then succeeded.

However at the moment an unspecified error appears when trying to print a test page, despite the printer 'department number and passcode' prompt appearing first. We do have the original password details and after these are entered it tries to print before an error occurs.

At the same time, the printer does not register any activity and so I suspect that the default TCP/IP port settings are incorrect. Does anyone know the correct port settings for either this or a similar Canon printer, or is there a way to download a Canon port utility.

The options are not very clear on Canon's website and they will not provide telephone support for this printer at all.
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Question by:itcroydon
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eerwalters earned 500 total points
ID: 39211267
Recommendations for troubleshooting:
 1- Disable the requirement for entering a code to print to the device
      a- Connect to printer via browser
      b- Click on Add. Func. in the left pane
      c- Click on Department ID Management in the left pane
      d- Delete all IDs
IR 2270 DeptIDmgmt2- Re: IP settings on the printer
      a- As long as the TCP/IP address, Subnet Mask and Gateway settings are correct, the NICs basics are complete

3- Check to make sure that there are no IP address restrictions in place for printing
      a- Connect to printer via browser
      b- Click on Add. Func. in the left pane
      c- Click on Custom Settings in the left pane
      d- In the Right Hand side, under Network Settings
             Click on IP Address Range Settings
      e-  Under the RX/Print Range Area
             Remove any entries under Enable Reject Address or Enable Permit Address
      f- Click OK to save changes
IR 2270 PrintRestrictions
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by:itcroydon
ID: 39215510
Many thanks for the comprehensive answer and it looks like there is a different user name / password set for this area, which hopefully someone has a record of.

If not, is there a way to reset this, or delete this setting from the Canon printer directly? At the moment I just have remote access to the device via a browser, but someone else could do this on-site.
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Expert Comment

by:eerwalters
ID: 39216029
Try the 2nd solution at the link below to reset the password.  I have not had the need to do this on the ir2270 so I cannot validate the accuracy of the instructions. You do need to be at the physical device to perform the reset process.

http://www.fixya.com/support/t1811256-admin_password_canon_ir2270_mfc

 I assume that you are the one who is supposed to manage the connectivity to the device for printing.  If so , please proceed.  If not, please contact the IT staff to avoid a tug of war on the device configuration.
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