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Outlook 2013 keeps asking for password/smartcard

Posted on 2013-05-31
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Last Modified: 2013-06-03
Hi All,

We have installed outlook 2013 on our computers. We have an sbs2008 server with exchange 2007.

Outlook 2013 keeps asking for password/smartcard. There is no place to enter a password in the window that shows up, just ok and cancel. Also in the right bottom corner of outlook it says pasword needed, but everything works fine. We can send and receive emails. If we click on the password needed on the richt bottom it disappears and then it says connected to microsoft exchange.

How can i resolve this?

Thanks.
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Question by:PramoIT
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EddyvanOpdorp earned 500 total points
ID: 39210298
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Expert Comment

by:Haresh Nikumbh
ID: 39210299
If on Windows 7, then this is usually tied to the cached credentials in the vault? Control panel, user accounts, manage credentials, and then delete any saved credentials
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by:jbvernej
ID: 39210301
Hello,

what is the OS version of your PC ?

Outlook 2013 seems to have detected a smartcard reader (hardware  or virtual) available on your machine and it wants you to use it to log on because it is a stronger authentication method than login/password.

Can you check smardcard reader and try to remove/disable it , then reboot and retry with outlook 2013
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Author Comment

by:PramoIT
ID: 39210589
Hi eddyvandorp, monday i can try that.

takecoffe, there are no cached credentials in the vault.

jbvernej, it's windows 7 pro 64 bit. There seems to be no smartcard reader, hardware or virtual. There is nothing in the devices list. Can it be elsewhere?

Regards,
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by:jbvernej
ID: 39215547
jbvernej, it's windows 7 pro 64 bit. There seems to be no smartcard reader, hardware or virtual. There is nothing in the devices list. Can it be elsewhere?

No.
 If you can't see any smardcard reader in the Device Manager, then you don't have it.
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Author Comment

by:PramoIT
ID: 39216162
Hi Eddyvandorp,

It works! Thanks!

Regards,
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