Solved

Outlook 2013 keeps asking for password/smartcard

Posted on 2013-05-31
6
5,311 Views
Last Modified: 2013-06-03
Hi All,

We have installed outlook 2013 on our computers. We have an sbs2008 server with exchange 2007.

Outlook 2013 keeps asking for password/smartcard. There is no place to enter a password in the window that shows up, just ok and cancel. Also in the right bottom corner of outlook it says pasword needed, but everything works fine. We can send and receive emails. If we click on the password needed on the richt bottom it disappears and then it says connected to microsoft exchange.

How can i resolve this?

Thanks.
0
Comment
Question by:PramoIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 4

Accepted Solution

by:
EddyvanOpdorp earned 500 total points
ID: 39210298
0
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39210299
If on Windows 7, then this is usually tied to the cached credentials in the vault? Control panel, user accounts, manage credentials, and then delete any saved credentials
0
 
LVL 8

Expert Comment

by:jbvernej
ID: 39210301
Hello,

what is the OS version of your PC ?

Outlook 2013 seems to have detected a smartcard reader (hardware  or virtual) available on your machine and it wants you to use it to log on because it is a stronger authentication method than login/password.

Can you check smardcard reader and try to remove/disable it , then reboot and retry with outlook 2013
0
Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

 

Author Comment

by:PramoIT
ID: 39210589
Hi eddyvandorp, monday i can try that.

takecoffe, there are no cached credentials in the vault.

jbvernej, it's windows 7 pro 64 bit. There seems to be no smartcard reader, hardware or virtual. There is nothing in the devices list. Can it be elsewhere?

Regards,
0
 
LVL 8

Expert Comment

by:jbvernej
ID: 39215547
jbvernej, it's windows 7 pro 64 bit. There seems to be no smartcard reader, hardware or virtual. There is nothing in the devices list. Can it be elsewhere?

No.
 If you can't see any smardcard reader in the Device Manager, then you don't have it.
0
 

Author Comment

by:PramoIT
ID: 39216162
Hi Eddyvandorp,

It works! Thanks!

Regards,
0

Featured Post

How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question