Solved

Outlook 2013 keeps asking for password/smartcard

Posted on 2013-05-31
6
5,264 Views
Last Modified: 2013-06-03
Hi All,

We have installed outlook 2013 on our computers. We have an sbs2008 server with exchange 2007.

Outlook 2013 keeps asking for password/smartcard. There is no place to enter a password in the window that shows up, just ok and cancel. Also in the right bottom corner of outlook it says pasword needed, but everything works fine. We can send and receive emails. If we click on the password needed on the richt bottom it disappears and then it says connected to microsoft exchange.

How can i resolve this?

Thanks.
0
Comment
Question by:PramoIT
6 Comments
 
LVL 4

Accepted Solution

by:
EddyvanOpdorp earned 500 total points
ID: 39210298
0
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39210299
If on Windows 7, then this is usually tied to the cached credentials in the vault? Control panel, user accounts, manage credentials, and then delete any saved credentials
0
 
LVL 8

Expert Comment

by:jbvernej
ID: 39210301
Hello,

what is the OS version of your PC ?

Outlook 2013 seems to have detected a smartcard reader (hardware  or virtual) available on your machine and it wants you to use it to log on because it is a stronger authentication method than login/password.

Can you check smardcard reader and try to remove/disable it , then reboot and retry with outlook 2013
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:PramoIT
ID: 39210589
Hi eddyvandorp, monday i can try that.

takecoffe, there are no cached credentials in the vault.

jbvernej, it's windows 7 pro 64 bit. There seems to be no smartcard reader, hardware or virtual. There is nothing in the devices list. Can it be elsewhere?

Regards,
0
 
LVL 8

Expert Comment

by:jbvernej
ID: 39215547
jbvernej, it's windows 7 pro 64 bit. There seems to be no smartcard reader, hardware or virtual. There is nothing in the devices list. Can it be elsewhere?

No.
 If you can't see any smardcard reader in the Device Manager, then you don't have it.
0
 

Author Comment

by:PramoIT
ID: 39216162
Hi Eddyvandorp,

It works! Thanks!

Regards,
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video discusses moving either the default database or any database to a new volume.

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question