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Outlook won't run after Office 365 upgrade

Posted on 2013-05-31
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Last Modified: 2013-12-10
I get a generic pop-up error message when starting Outlook after upgrading to Office 365 from Outlook 2010.
 
Message says:
Microsoft Outlook has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
The only way I can get Outlook to run is to edit the shortcut and add the /safe switch which turns of COM and customizations.

Is there a permanent solution to this?
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Question by:USER8719
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Accepted Solution

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John Hurst earned 1500 total points
ID: 39210808
Back up your email files (PST files). Then first remove Outlook 365 using your Microsoft Account. That will retrieve the license for the next install. After removing Outlook 365, uninstall Office (all occurrences) using Programs and Features. Once everything is uninstalled, restart and install Office 365 again.

I have Office 365 running on Windows 8 and it is working fine.

... Thinkpads_User
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LVL 98

Expert Comment

by:John Hurst
ID: 39708612
@USER8719 - Thanks and I was happy to help.
... Thinkpads_User
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