Cannot Print Externally Sourced PDFs in Colour
Posted on 2013-05-31
We have a client whose users are having trouble printing PDFs in colour, where the PDF in question has been sourced externally - e.g. it has been sent to the user by another person outside the organisation, or downloaded from a website.
Printing seems to work fine in greyscale or for PDFs produced internally
They are trying to print to network printers from within Citrix sessions
Has anyone else come across this before? I believe this may be an Adobe Reader issue, but would appreciate any advice or thoughts
I have encountered something very similar previously, where colour PDFs from external sources would not print on a local HP 1020 printer (it would crash the print spooler in fact)