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Saving Sent Items in Delegated/Shared Mailbox

Posted on 2013-05-31
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Last Modified: 2013-06-22
Bear with me as I try to explain this one.  On SBS 2011 server with Exchange 2010, I have an "accounting" mailbox that several employees have full access to review email, etc.  Obviously, when an employee replies to an email that was sent to the "accounting" mailbox, the "sent item" ends up in the user's Sent Items folder.  However, the users would like a copy of the Sent Item to be placed in the Sent Items folder of the accounting mailbox - or even some other folder I can create in the accounting mailbox - so that those who share the accounting mailbox will know if someone has responded to those accounting messages.  I pondered perhaps something like a Transport Rule to read an outgoing email, then to route a copy of the sent email back to the accounting mailbox, but I don't think that's going to do what they need.  User's rules in Outlook won't work from what I can see due to all the potential variables of each message (recipient address, subject line, etc.)  Does anyone know of a way to accomplish this that I may be missing.

Giving Send As access I guess in an option.   Then, I could probably set up some type of transport rule, however there would require some manual selection to send as - which is open to error.  Also, I'm reluctant to assign Send As permissions in this way.

It's similar to when mailbox delegates delete a message from a mailbox to which they are delegates wherein the deleted copy goes to their on Deleted Items rather than to the Deleted Items of the delegated mailbox.
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Question by:Darthyw
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Expert Comment

by:Lee W, MVP
ID: 39211929
If I'm understanding you correctly, you need to add the following registry value to the user's registry - HKEY_CURRENT_USER:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences (assumes you are using Outlook 2010 - for 2007, I believe you need to change ...\Office\14.0\Outlook... to ...\Office\12.0\Outlook...

Reference:
http://support.microsoft.com/kb/2181579
and
http://support.microsoft.com/kb/972148
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Expert Comment

by:TechOps07
ID: 39235727
Leew is correct on the registry setting but it depends on the version of Outlook you are using.

12 is for 2007, 14 is for 2010, 15 is for 2013

The DWORD key needed in Preferences is "DelegateSentItemsStyle" = 1

I attached a .reg file I used to import on my Machine that resolves this issue for both Office 2010 and 2013.

I then used GPO to extract my Regkey and deployed to all computers because doing this one at a time is very time consuming.
DelegateSentItemsFix.reg
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Darthyw earned 0 total points
ID: 39253063
Thanks guys, but I actually found a new Powershell command in Exchange 2010 SP2 RU4 that should give me the functionality I need: http://support.microsoft.com/kb/2632409
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Expert Comment

by:Lee W, MVP
ID: 39255267
In the future, please respond to the comments posted.  It seems like I wasted my time trying to assist you.
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Author Comment

by:Darthyw
ID: 39256141
Sorry guys. I appreciate the help, and I've used that registry setting in the past where one user needed this set up.  However, I needed this for several users on whose PCs it would be easier for me not to have add registry settings, or come up with a script to add these.  

Leew, it's actually not a waste of time.  Someone else searching for similar solution may find the registry setting will meet their needs.  Truly, thanks for the assist.
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Author Closing Comment

by:Darthyw
ID: 39267755
I found a KB article.
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