srinivas_va
asked on
Metrics and trend analysis
How to learn to do the metric and trend analysis in changemanagement ITIL, do any one have the templates or process to do it.
Thanks and Regards,
Thanks and Regards,
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Compliance - Are we doing it?
The percentage of adhearance to the process by an IT Organisation
Quality - How well are we doing it?
Quality of individual or key process activities as they relate to the objective of the process
Performance - How fast or slow are we doing it?
Process throughput or cycle time
Value - Is what we are doing making any difference?
Effectivenes and preceived value of the process to the stakeholders