?
Solved

OAB is not updating after migration from Exchange 2003 to 2010

Posted on 2013-05-31
5
Medium Priority
?
1,173 Views
Last Modified: 2013-06-09
I need some help please.

We have migrated from 2003 to 2010 and the OAB in Exchange 2010 SP3 RU6, is failing to update Outlook clients using 2007/2010.
Changes are not being seen on the client side unless we stop using cached mode, or use OWA. I’ve been searching for an answer to this for several hours and feel like I’m getting nowhere, lots of folks appear to have this same problem.
 
The old Exchange 2003 server has been uninstalled from our ORG as we were under the impression that all of our 10 or so public folders had finished migrating over. The old server was turned off for a few of days prior to removal and we did not see any problems during that time, public folders and their contents were available to all users so we thought we were in the clear to proceed…..I do still have some backups available if needed.

This bit is jumping out at me as a potential cause, maybe it’s a golden nugget?
When I go into public folder management and open the system public folders/Offline Address Book I see there are still some entries from the old 2003 server named
“EX:/o=Net Venture Inc/ou=First Administrative Group” and the path points to: \NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\EX:/o=Net Venture Inc/ou=First Administrative Group


I have set logging to high for the MSExchangeSA service, “OAL Generator” and there are events, most of them are informational, but not very helpful.

Event ID: 9320 -OABGen could not generate full details for some entries in the offline address list for address list '\Global Address List'.  To see which entries are affected, set event logging for the offline address list generator to at least medium.

Event ID: 9359 OALGen truncated or dropped properties for entry ‘<redacted>’ in address list '\Global Address List' because they exceeded the configured size limits for the version 4 offline address list.  The affected MAPI ids are:  8008.
- \Default Offline Address List

Event ID: 9359 -OALGen truncated or dropped properties for entry '<redacted>' in address list '\Global Address List' because they exceeded the configured size limits for the version 4 offline address list.  The affected MAPI ids are:  8009.
- \Default Offline Address List

http://support.microsoft.com/kb/908496 indicates that there are some user properties causing this,
MAPI IDs 8008, 8009 and 8cd8 are the ones being reported, and according to the Technet article below they can be ignored. So presumably that is not causing my problem.
http://blogs.msdn.com/b/dgoldman/archive/2009/12/01/please-read-events-9320-and-9359-on-new-installation-of-exchange-2010.aspx
0
Comment
Question by:nvtech
  • 3
5 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39212212
First - check that the OAB public folders have the Exchange 2010 server set as the replica.
Do you have Outlook 2003 or older in use? If not, then switch the OAB distribution to web rather than public folders.

Force the update through using

get-offlineaddressbook | update-offlineaddressbook

Did you complete all of the steps for removing Exchange 2003, including rehoming the OAB?

Simon.
0
 
LVL 8

Expert Comment

by:I Qasmi
ID: 39212275
check the user those who are having problems or listed in event ids.

1) their AD account is activated and not disabled
2) they have a mailbox assigned to them.
3) the mailbox is not disconnected.

check the OAB generation server is set to exchange 2k10

and then try updating the OAB and regenerating the OAB list

if needed then restart the Microsoft Exchange file distribution service,

and check for the OAB events
0
 

Accepted Solution

by:
nvtech earned 0 total points
ID: 39217658
Thanks, I was able to resolve the issue by running.

"Get-ClientAccessServer | Update-FileDistributionService –Type OAB"
0
 

Author Comment

by:nvtech
ID: 39219489
closed
0
 

Author Closing Comment

by:nvtech
ID: 39232734
With help from another forum I was able to resolve the issue.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question