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problem getting backup exec 2010 R2  to see new netapp cifs share can't establish a connection to the server

Posted on 2013-05-31
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Last Modified: 2013-06-03
I just got a new netapp with the latest Ontap on it , now when i try to browse shares on the netapp from Backup exec 2010 R2 if fails with

can't establish a connection to the server


 That's the problem, there are no shares visible, it just says it can't connect to the network device.
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Question by:NAMEWITHELD12
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10 Comments
 
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by:NAMEWITHELD12
ID: 39212330
is ontap 8.1.2
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Author Comment

by:NAMEWITHELD12
ID: 39212334
sgmon.exe and setlect job engine RAWS and try again
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by:NAMEWITHELD12
ID: 39212336
NDMP connectintion failed
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by:NAMEWITHELD12
ID: 39212337
is there a service for ndmp?
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by:NAMEWITHELD12
ID: 39212338
I am told that NDMPis shut off
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Author Comment

by:NAMEWITHELD12
ID: 39212347
)      Review and Enable NDMP on the Netapp Controller(s)
 
a.       Check NDMP current status
 
ndmpd status
 
 
 
b.      Enable NDMP
 
ndmpd on
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by:NAMEWITHELD12
ID: 39212350
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by:NAMEWITHELD12
ID: 39212357
To set the dynamic port range, perform the following :
 1.Select Tools  | Options
2.On the Properties pane, under Job Defaults, click Network and Security
3.Select the Enable remote agent TCP dynamic port range check box and then enter the appropriate values in the respective fields (Figure 4)
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NAMEWITHELD12 earned 0 total points
ID: 39216675
problem : New Netapp share cannot be seen by backup exec, backup Exec version 2010 R2 cannot connect to  NetApp ONTAP Version 8.12 cannot see the shares "can't establish a connection to the server" will be the error on the backup exec 2010 R2


Solution:

1)  enabled the "Enable selection of user shares" in the BE options.

2) test if not working still  ..proceed to 3

3)Change the port number of RAWS on media server. i.e, In C:\Windows\System32\Drivers\etc\services file, add an entry like below and check selection.
NDMP 12000/tcp #BE remote agent
i added this ndmp line to the bottom of the services file, and now i can browse the new netapp


http://www.symantec.com/connect/forums/backup-exec-2012-netapp-cifs-shares
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Author Closing Comment

by:NAMEWITHELD12
ID: 39216719
can't establish a connection to the server
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